My hubby has learned a little bit of Japanese from watching anime. He calls my sister-in-law's dog "inu-chan." I'm surprised she hasn't gotten mad at him yet. She's Korean.
I'm almost surprised that the first representative in the OP didn't expect Kaycichu to translate.
But I didn't explain I knew the language either.
I should have interpreted, looking back, so that was my idiocy. Its my dream job, I should have practiced, but I thought it was better to get someone hired to do it as well...
Then again, they needed to talk to him for his personal info and billing...so...hm.