I'm having car troubles. Failed DEQ and because my car is old, the part needed to fix things is obsolete. The guy at Auto Shop Location A is currently going through pick 'n pull places to find it.
I had a question about the part needed so I looked up their website, it said they were open until 6:00. Called the store and a girl answers.
Me: This is Flybye, you have my car there and I have a question about the part they're looking for
Girl: Ok, just a minute...
Guy: Hi, how can I help you?
Me: *explains about car/question*
Guy: Well, this is Auto Shop Location B
sorry, I thought I was calling Location A
Guy: No, this is Location B
Me: ok, thanks I guess I'll try again. *double checks Location A's phone number and hours. Call again.*
Me: Is this Location A?
Girl: Yes (I didn't recognize her voice)
Me: Well, I have a question about my car.
Girl: Ok, just a moment...
Guy: Hi, how can I help? (again, I didn't recognize his voice)
Guy (really snotty and patronizing) Well, this is Location B. I can't help you because I don't have your car here, it's at Location A. Location A closes at 5:30. You'll need to call them in the morning.
Me: apologizes, hang up
Look. I dialed Location A. According to their website, they are open until 6:00. It's not 6:00 yet. How in the name of all that good and holy am I supposed to know that when I dial Location A, Location B is going to pick up.
I did my part so if you have a problem with it you need to talk to your people, not take it out on me.