Do you guys have any stories of ridiculous problem descriptions with ridiculous tests you had to do to prove to your customer there was nothing wrong?
My boss once brought in his *home* computer, and insisted I stop whatever I was doing...and take care of it. Seems the screen was "acting weird."
So, I set the thing up, and nothing. Nothing wrong with either the monitor or computer. Rather than waste my time with a nonexistent problem, and went back to more pressing tasks, like troubleshooting the main server.
No sooner do I go back upstairs, my boss starts ranting about how I didn't "fix" his computer. Tried to tell him that there was nothing wrong with it, and he got pissed. Something about he "paid me to fix it" and that I had to go back downstairs and deal with it.
Let me get this straight--you'd rather I waste time messing about with a *perfectly fine* computer, rather than put the server back together...and allow the company to stay open? You're the boss... So, most of the afternoon was spent by yours truly playing solitaire, or surfing the web. Did the screen "act weird?" Hell no. In fact, I never found out what was "wrong."
At least not from the boss. Remember the dead server? Well, the boss bitched about how I wasn't working on it
and called in our 3rd party tech. Boss asked him why the monitor would (random ass definition, which was clarified by the tech as the monitor degaussing itself) when he was trying to use it.
End result of all this mess? Not only did the company lose an entire day's worth of sales (no server = no data = no trading = no income
), but I couldn't really be blamed for it. In fact, the 3rd party guy...actually stood up for me, and said that the boss shouldn't have wasted my time