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Dude, Dell's stupid!
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I should have an article saved somewhere... http://tinyurl.com/2yxnw7SC: “Yeah, Bob’s Company. I'm Bob. It's my company.” - GK
SuperHotelWorker made my Avi!!
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Quoth technical.angel View PostI'd get the intel Mac and toss Windows on it. That way, you'll have the Apple support via your sister, but still have your compatibility.
Hooray for the OSX86 Project!
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Quoth deafcat24 View Post
When I get a new computer in the spring I'm staying with Dell. My sister wants me to buy Apple, but I'm a gamer, and I don't want to wait for months before the games I play finally come out on Apple.
My current PC (Core 2 Duo, 2GB RAM, Geforce 8800gts etc) cost me (inc delivery for various parts) £560 ($1139 USD). The closest match Dell has costs £999 ($2032 USD). Oh sure, its got a quad core processor, and a bigger hard drive than mine. However, when it comes to games, my 8800GTS flattens the 8600 that machine has. Bear in mind of course, Im just talking the actual tower itself, no monitor or peripherals.
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Quoth technical.angel View PostI would suggest staying away from Alienware. I hear their support sucks elephants.
I cried the day I found out. I went from having awesome, patient tech support that could walk me thru my most idiotic problems, to... well, Dell.Flood
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I used to work for Dell doing support (yes, I am an American citizen). I can tell you with complete and total honesty with an expired NDA:
Dell Technicians are Morons.
Every single one of them.
Anyone with more than three brain cells get drummed out of the company (like I and my friends there all were) by basically screwing them over as much as possible and only barely breaking the law doing so.
Dell outsourced call centers are paid by the call, not by problem resolved. Therefore, they're more concerned with getting you off the phone than fixing your problem. The most common solution to any software problem more complex than checking a single box? "It's probably a virus. Format - reinstall." I personally saved that company thousands of dollars in replacement parts (even taking into account how cheap refurb crap is for them) by fixing stuff with software solutions rather than immediately replacing a part.
And the on-site help? They show up, replace whatever they were hired to replace, maybe test it to make sure it works if they're in the mood, then leave. That means all troubleshooting must be done with the end user...which means a good part of my job (for which I was constantly yelled at) was walking 90 year old arthritic grandmothers though stripping their computer to the motherboard and replacing parts one-by-one to determine which of them caused the POST problems. Oh, and if you're on a call longer than 10 minutes, a supervisor comes by to yell at you.
The training course for Dell employees is three weeks long and only spends 2 days on troubleshooting. The rest is learning Dell's completely screwed up call logging software. Oh, and there's zero customer service training.
Still, they have the best support of any name-brand computer manufacturer...which says more about HP and Gateway than it does about Dell.
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Quoth Abstruse View PostStill, they have the best support of any name-brand computer manufacturer...which says more about HP and Gateway than it does about Dell.
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Quoth Gurndigarn View PostAnyone got a copy of Consumer Reports around? The latest computer issue? I seem to recall Dell being on the bottom half of the list for tech support.
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