As the section says, I think this was just a brain burp. But as I was trying to explain it, I'm not sure the customer was getting it.
The customer asked me to help her balance her checkbook. We were showing she had over $900 more in her checking account than she thought she had. After looking at it, I found that she'd taken her balance, added in the checks that hadn't cleared, and found that it matched the balance on the statement we'd sent her. So far, so good. Her checkbook balances. Then she'd used her statement balance going forward. She'd effectively subtracted those checks twice, totaling over $900. When she went to balance her checkbook this month, she was over $900 off.
I tried to explain it to her. I put a correction in her checkbook ledger so it would balance, but she didn't seem to really understand. She did seem satisfied, however, that she should balance when she gets her next statement.
She's an older lady, so I hope she's not starting to get senile.
The customer asked me to help her balance her checkbook. We were showing she had over $900 more in her checking account than she thought she had. After looking at it, I found that she'd taken her balance, added in the checks that hadn't cleared, and found that it matched the balance on the statement we'd sent her. So far, so good. Her checkbook balances. Then she'd used her statement balance going forward. She'd effectively subtracted those checks twice, totaling over $900. When she went to balance her checkbook this month, she was over $900 off.
I tried to explain it to her. I put a correction in her checkbook ledger so it would balance, but she didn't seem to really understand. She did seem satisfied, however, that she should balance when she gets her next statement.
She's an older lady, so I hope she's not starting to get senile.
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