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Just shut up and sell us the computer. Bad time at Best Buy
I now remember why I hate Best Buy. Pushy as hell salespeople who say anything to make a sale and don't know a PCI slot from their butt. (Now I think I have offended everyone who works at Best Buy, so on with my story from today.)
My grandma can't see very well and needs large font on her computer to see. The only problem is that IE will only let you make the text so big. Grandmas computer is a Pentium 60 with 32 MB of ram, 500MB hard drive, and runs Windows 95 so there is really no chance in hell of upgrading it and it is already slow enough. My family decided to bite the bullet and buy grandma a new computer. We see Best Buy has a E-machines bundle for $300. It is nowhere near top of the line, but it will work just fine for grandma. I could build a computer for grandma, but my family seems to like store bought computers. I build my own PC's and have my A+ Certification.
My mom and I go into the store and find the display of the system we want. We flag an employee down and tell him we would like to buy this system. He says OK and gives my mom a sheet to fill out and goes to get the parts. We look at the sheet and see that it is nothing but showing the services they offer. I want to know how much a service plan on this system will cost, however, that is nowhere on the sheet. The guy comes back with a cart that has the computer and monitor on it and says he will be right back with the printer. He comes back and sets the printer and a 6' USB cable onto the cart. My mom asks, "What is that cable for?" The mans says, "It's for the printer." OK, we have the computer, lets go. However the guy has the slip giving us the discount on the bundle. I manage to get him to tell me that the service plan is $150 for 3 years. OK, so we arn't getting that and we ask to go to the checkout and but the system. NO, we have to wait until he goes over the available service plans with us and two other customers. It becomes quite clear that only one of these people actualy has any interest in the garbage this bafoon is spewing out.
Two of us are buying the $300 system and one girl is buying a laptop. Both of us with the $300 systems want to get the fark out of there. So we stand there for 10 minutes listening to his rambeling about how wonderfull the service plans are. I would have pointed out all the errors in his pitch (Like how people get viruses all the time while playing video games.) but I wanted to get the hell out of there. I saw my mom give the guy her, "I'm gona rip your head off and use it as a football." look. I finaly took the initative and started to push the cart to the front and the guy finaly came and helped us check out. We kept looking at the total on the register and it was comming out as $357, way too much for a $300 system + tax. My mom asked if that was correct, the cashier said that it would go down once the sale was finalised the the bundle price would take effect. (At this point my brain is in power save mode and I'm just standing there like an idiot.)
We finish the sale and go outside to load the system into our car. The sun and fresh air melts the brain freeze I am in and we start talking about the price. My mom looks at the slip and finds that the USB cable that the salesperson put onto the cart was $34.
We both look at each other in shock at what this person just did. He deceptivly sold us an overpriced piece of cable (That I could get for less than $8 at the mom & pop store we have in town.) while we where under the impression that it was part of the bundle. We had had enough at this point and my mom vowed to return it this week when it wasn't so busy.
GRRRRRRRR, I can't believe he did that to us. Bored us to death with his drivel and then lied to us about the cable being part of the bundle Good news is that I got the computer setup at my grandmas and it works good enough for what she uses it for.
/Sorry to all Best Buy employees.
My grandma can't see very well and needs large font on her computer to see. The only problem is that IE will only let you make the text so big. Grandmas computer is a Pentium 60 with 32 MB of ram, 500MB hard drive, and runs Windows 95 so there is really no chance in hell of upgrading it and it is already slow enough. My family decided to bite the bullet and buy grandma a new computer. We see Best Buy has a E-machines bundle for $300. It is nowhere near top of the line, but it will work just fine for grandma. I could build a computer for grandma, but my family seems to like store bought computers. I build my own PC's and have my A+ Certification.
My mom and I go into the store and find the display of the system we want. We flag an employee down and tell him we would like to buy this system. He says OK and gives my mom a sheet to fill out and goes to get the parts. We look at the sheet and see that it is nothing but showing the services they offer. I want to know how much a service plan on this system will cost, however, that is nowhere on the sheet. The guy comes back with a cart that has the computer and monitor on it and says he will be right back with the printer. He comes back and sets the printer and a 6' USB cable onto the cart. My mom asks, "What is that cable for?" The mans says, "It's for the printer." OK, we have the computer, lets go. However the guy has the slip giving us the discount on the bundle. I manage to get him to tell me that the service plan is $150 for 3 years. OK, so we arn't getting that and we ask to go to the checkout and but the system. NO, we have to wait until he goes over the available service plans with us and two other customers. It becomes quite clear that only one of these people actualy has any interest in the garbage this bafoon is spewing out.
Two of us are buying the $300 system and one girl is buying a laptop. Both of us with the $300 systems want to get the fark out of there. So we stand there for 10 minutes listening to his rambeling about how wonderfull the service plans are. I would have pointed out all the errors in his pitch (Like how people get viruses all the time while playing video games.) but I wanted to get the hell out of there. I saw my mom give the guy her, "I'm gona rip your head off and use it as a football." look. I finaly took the initative and started to push the cart to the front and the guy finaly came and helped us check out. We kept looking at the total on the register and it was comming out as $357, way too much for a $300 system + tax. My mom asked if that was correct, the cashier said that it would go down once the sale was finalised the the bundle price would take effect. (At this point my brain is in power save mode and I'm just standing there like an idiot.)
We finish the sale and go outside to load the system into our car. The sun and fresh air melts the brain freeze I am in and we start talking about the price. My mom looks at the slip and finds that the USB cable that the salesperson put onto the cart was $34.
We both look at each other in shock at what this person just did. He deceptivly sold us an overpriced piece of cable (That I could get for less than $8 at the mom & pop store we have in town.) while we where under the impression that it was part of the bundle. We had had enough at this point and my mom vowed to return it this week when it wasn't so busy.GRRRRRRRR, I can't believe he did that to us. Bored us to death with his drivel and then lied to us about the cable being part of the bundle Good news is that I got the computer setup at my grandmas and it works good enough for what she uses it for.
/Sorry to all Best Buy employees.
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