Our DIY car/truck wash bays take $1 and $2 coins and special tokens. We give out tokens to people who don't have any cash with them, as well as a few account holders. Tokens are non-refundable, so the honest people keep any left over for the next time they want to wash their vehicle.
This SC got a bunch of tokens on his company's account. After he'd finished washing the truck he had a few tokens left over. Thought he'd try to scam some cash back on the company account.
SC: "These tokens don't work. Give me dollar coins."
Me: "We can't do that, I'll exchange the tokens instead."
SC: "Fine, whatever" (takes new tokens, goes to car wash, starts coming back in less time than it takes to put three tokens in the coin slot)
SC: "These don't work either, give me dollar coins."
Me: "I'll come out and help you."
SC: (looks daggers but doesn't say anything)
Sure enough, the tokens work for me. SC presses low pressure rinse then pretends to press soap.
SC: "Put some soap in the f***ing machine!"
I just walked away, back into the store. Told my manager about it and he said "It's good you're still smiling after that encounter. As soon as they get abusive, they're no longer good customers and you don't have to be nice to them any more."
(also, wouldn't lube work better in a f***ing machine?)
This SC got a bunch of tokens on his company's account. After he'd finished washing the truck he had a few tokens left over. Thought he'd try to scam some cash back on the company account.
SC: "These tokens don't work. Give me dollar coins."
Me: "We can't do that, I'll exchange the tokens instead."
SC: "Fine, whatever" (takes new tokens, goes to car wash, starts coming back in less time than it takes to put three tokens in the coin slot)
SC: "These don't work either, give me dollar coins."
Me: "I'll come out and help you."
SC: (looks daggers but doesn't say anything)
Sure enough, the tokens work for me. SC presses low pressure rinse then pretends to press soap.
SC: "Put some soap in the f***ing machine!"
I just walked away, back into the store. Told my manager about it and he said "It's good you're still smiling after that encounter. As soon as they get abusive, they're no longer good customers and you don't have to be nice to them any more."
(also, wouldn't lube work better in a f***ing machine?)
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