check out pet peeves

vacation_rentals_suck · #1 05-13-2009, 04:38 PM

Lady checks out today and of course I am working the desk

Guest: hi I am checking out

Me: Ok I just need your keys

she hands them to me

Guest: oh I have a list of things I need to report to you and it really didnt bother us but you might want to look at for the next people
First, I noticed the wood floors are very scuffed up and also the icemaker works but it is very slow and there are threads coming out of the bedspread in the master bedroom and the window in the second bedroom is covered in fingerprints....arent you going to write this down?

Me: Oh yes I'm sorry

Guest: ok well we had a great stay oh but I better mention to you those drapes in the living room are very worn and it didnt bother me but it might bother the next people.

Me: got it

As soon as she walked out, I threw the piece of paper out

chainedbarista · #2 05-13-2009, 04:42 PM

it got the attention it deserved: file 13.

people just have to complain about something, no matter how insignificant.

worn drapes, oh the horror; i couldn't sleep at night, because those frayed ends kept me up with their raggedness.

taxguykarl · #3 05-13-2009, 04:43 PM

At least this SC didn't demand (and probably get one--courtesy of Dave's linguini-spined supervisor) a refund.

Red_Dazes · #4 05-13-2009, 05:35 PM

... right...it "didn't bother" them...
...I think the only time I have ever made mention of something at the front desk upon checking out was this previous weekends stay....

The day we were leaving one of the ferrets managed to get under the hotel bed, so we had to lift it up to pull her out.... guess what we found! A crack pipe! YEY! ... so we let the front desk know....

Ill_Used_Heroine · #5 05-13-2009, 05:42 PM

I'd hate to hear the list of things that DID bother them. How very sweet of them to care about the "next people."

You know that when you hear things like:

I don't mean to be rude, but
I'm not complaining, but
Please don't be offended, but
I hope you won't take this the wrong way, but

etc., it ain't gonna be good. And they mean it ... even if they tack on that all important "just kidding" at the end.

telecom_goddess · #6 05-13-2009, 05:49 PM

Quote:

Quoth Red_Dazes

... right...it "didn't bother" them...
...I think the only time I have ever made mention of something at the front desk upon checking out was this previous weekends stay....

The day we were leaving one of the ferrets managed to get under the hotel bed, so we had to lift it up to pull her out.... guess what we found! A crack pipe! YEY! ... so we let the front desk know....

Ferret? You brought a ferret with you? I used to have ferrets until almost a year ago, when I had to move to another apartment (old one was kicking out everyone for renovations) and the new place didn't allow caged pets of any kind.

Mr Hero · #7 05-13-2009, 05:49 PM

Quote:

Quoth vacation_rentals_suck

and there are threads coming out of the bedspread in the master bedroom

Makes me wonder if they're an actual defect or if it's part of the bedspread. Like little tassels or w/e you want to call them.

sirwired · #8 05-13-2009, 08:36 PM

VRS, I wouldn't be too hard on this one... compared to your usual bunch, she's a freakin' model customer that your other renters and owners would do well to emulate!

SirWired

PepperElf · #9 05-13-2009, 10:44 PM

Quote:

Quoth taxguykarl

At least this SC didn't demand (and probably get one--courtesy of Dave's linguini-spined supervisor) a refund.

that's what I was thinking.

It's sad that, for VSR's posts, we consider any customer as being nice because their complaints weren't rude or EWish.

Makes me wonder how he's gotten by without killing them.

GreedySmurf · #10 05-14-2009, 04:30 AM

Obviously I wasn't there so don't know if the customer was fishing for some compensation in this case.

But personally I will on occasion if warranted let the staff of a hotel know at check out if there is a problem with something in the room. I've never encountered something that was a major inconvienence for me, but for example a TV remote that wasn't working (I was only there for the night so it didn't bother me but a friendly heads up that they might want to change the batteries I thought would help.

Plus with what seems to be a lot of VRS's customers I'm sure one of them would get upset about faded drapes or a scuffed floor!!