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They don't really list specifics other than long hold time for what they consider to be bad customer service.
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You'd be surprised what a little hold time does to a customer's blood pressure. That really doesn't surprise me they use it as a basis to fling hate. On days when we're busy and getting back to back calls, we hear from each and every customer about the half hour they've been on hold and blah blah, whine whine, you people suck. Of course, we have monitors in the ceiling that show us how many reps are available in each queue, how many customers are holding in each queue, and how long the oldest call in queue has been on hold (which is generally a minute or less. Not that longer holds don't happen when an outage strikes NY or LA, but they're rarely more than a couple minutes).
We actually saw this article at work the other day. I can't say which list my company is on without blowing my secret identity as a mild-mannered CSR. I suppose it would be okay if we don't say it out loud. Kind of a "wink, wink, nudge, nudge, say no more" kind of a deal. With that in mind, I'm on the "good" list (yay!). We should be, what with all the massive focus on courtesy and concern in our calls for the last 3 years. Yep, even gotta be nice to the jerks and phonetards (still doesn't mean they get what they want
).
"You are loved" - Plaidman.Comment
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Well, i just figured some people might want to look at it. What surprised me were the forum answers. A surprising number of customers wanted to just focus on GOOD companies throughout the responses...Comment
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I must be lucky, or I'm just not an SC, because I use Verizon, Comcast and Wells Fargo and have never had a problem with any of them, but they are all on the "naughty" list.Comment
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Well, later the article explains that some of those companies made it simply because of law of averages. The more customers you have, the more bad comes with the good!
We also use comcast for tv, and internet, (they're startin VOIP [like Vonage] in june as well), and never had a problem. Hell it was WORSE before the buyout.
My father uses verizon, has no problem.Comment
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Comacast is awful! I had the misfortune of dealing with them when I lived in Indy. Let's see....Quoth DarthRetard View Post
*Cable/internet went out almost half the time
*Told me they'd be there to pick up my stuff after I moved out. They didnt and decided to charge me over a thousand bucks anyway!
*Now I hear they're banning people that "overuse bandwidth"
I am NOT happy when I heard they're now gobbling up all the goddamn ISP's all over freakin' Indiana (which means I'll inevitably have to deal with them once again whether I like it or not)! When they reach me in this corner of the state I'm gonna be sending a very unpleasant letter to the FTC about their antics.
Aside from that, I've found that employees and customers go either way. Kinda like when you hear drivers bitch about truck drivers and them being on the road and how "imcompetent" they are and someone publishes an article about it. A week or two later they always end up posting a "follow-up" article that is composted of the responses from angry truck drivers about the "four-wheelers" they have to deal with.Comment
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I understand your frustration DitchDj, i really do. I've had them forever, and for awhile, i worked for them as a Comm Tech, you know, the really bad truck driver who comes out and installs your cable/internet?
It's a half and half thing. I havent had my internet go out since it was Adelphia.Comment
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What makes my blood boil about them is them going around buying up all the cable companies nationwide and then painting this rosy picture about how us poor slobs "win" and how much, much better our cable and internet will be. Right now I have Insight. I pay only $95 a month for cable and internet. I've had it for about a year now and the internet NEVER goes out, customer service is good and the cable almost never goes out. I'm happy with it and dont NEED Comcast (although they would likely insist that I do). If they got their greedy hands on Insight here there would be NOTHING they could do to make me happier, and I'm sure a lot of other subsribers here would feel the same way.Comment
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Comcast has a had a shaky history, but hell, every company with a large customer base has...Comment
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I banked with Well's Fargo for 3 years, and I hated their policies, and that's why I left them. I frequented 2 branches, and the treatment I got at each place was as different as night and day. One branch treated me like trash and the other treated me like family. It got to the point where, I just went to the good branch no matter how inconveniant it was. When I left WF, the teller asked me why I was leaving I said " I don't like the policies of WF, and that's my reason, but it's nothing to do with customer service, I loved dealing with this branch"
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