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https://www.youtube.com/watch?v=GcO5Ak6Wcdo The book guy--yeah, something is wrong there.
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"Is it hot in here to you? It's very warm, isn't it?"--Nero, probably -
Ye gods ... clearly I've been working in the wrong stores. I have never ever had a customer buy things that made me wonder if I should write down a description of them in case it was needed later on ...
Customer service: More efficient than a Dementor's kiss
~ Mr Hero
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