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I like this idea.
My state is proposing a bill to 'regulate' the use of self-checkouts: https://www.cbsnews.com/boston/news/...massachusetts/
Essentially, the bill would limit the use of SCO kiosks, and require one manned register for every two self-checks (which could get interesting for stores that physically have more SCO registers than traditional ones).
It also mandates one employee for every two SCOs (which makes sense; there are times when I haven't been able to help older customers at SCO as thoroughly as they need, simply because the other kiosks happen to be taken up by weapons-grade stoopid/attitudes that are all demanding help NAO).
An employee assigned to monitor self-checkouts couldn't be required to do something else at the same time (in theory, this would mean that someone scheduled for SCO couldn't be 'asked' to hop on a register to clear a line...in my store that scenario results in SCO largely going ignored). My company would probably work around that by not actually scheduling for them but rather throwing whoever happens to be 'not doing anything' on SCO duty...which would require the employee to keep track of what they're being 'asked' to do. Although I would think that if a given employee is actually scheduled as something else they'd be able to push back (frex: I'm typically expected to 'multitask' between SCO and online pickup, which already isn't supposed to happen).
I'd like to think this if passed would result in companies actually hiring more cashiers (and improve customer service at SCO, which would increase overall business), but I know they're going to continue to overwork people.
My state is proposing a bill to 'regulate' the use of self-checkouts: https://www.cbsnews.com/boston/news/...massachusetts/
Essentially, the bill would limit the use of SCO kiosks, and require one manned register for every two self-checks (which could get interesting for stores that physically have more SCO registers than traditional ones).
It also mandates one employee for every two SCOs (which makes sense; there are times when I haven't been able to help older customers at SCO as thoroughly as they need, simply because the other kiosks happen to be taken up by weapons-grade stoopid/attitudes that are all demanding help NAO).
An employee assigned to monitor self-checkouts couldn't be required to do something else at the same time (in theory, this would mean that someone scheduled for SCO couldn't be 'asked' to hop on a register to clear a line...in my store that scenario results in SCO largely going ignored). My company would probably work around that by not actually scheduling for them but rather throwing whoever happens to be 'not doing anything' on SCO duty...which would require the employee to keep track of what they're being 'asked' to do. Although I would think that if a given employee is actually scheduled as something else they'd be able to push back (frex: I'm typically expected to 'multitask' between SCO and online pickup, which already isn't supposed to happen).
I'd like to think this if passed would result in companies actually hiring more cashiers (and improve customer service at SCO, which would increase overall business), but I know they're going to continue to overwork people.
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