Here's one for the bulletin board in the break room. As a bonus, book recommendations! (the links lead to reviews by the author of this article, but I'm pretty sure you all understand how to find a book using this newfangled Intartubz technology). I poked around a bit and didn't see it anywhere else, but this site moves fast; if I missed it and re-posted, my apologies.
Top 5 reasons why “The customer is Always Right” is wrong
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Personally, I would wish the author had backed up some of this stuff with actual numbers or studies, but I'm betting such things are rare. Anyway, I wish I could send this to every single management dupe from AMs on up to CEOs. I don't even have a job in CS anymore, but goddamn, I'm sick of some loudmouth SOB being scrambled to the front of the line and given free shit when polite little me is ignored until the SOB can be hustled out the door. Also, it galls me that the SOB gets all kinds of freebies - the costs of which are inevitably passed on the everyone else, thus I am subsidizing the SOB's asshattery. I seldom fail to point that out to a manager, not that it ever does any good. Logic break manager brain, durrrrrr (with apologies to any managers reading this. If you're here, this gratuitous insult is not aimed at you).
Top 5 reasons why “The customer is Always Right” is wrong
---------------------------
Personally, I would wish the author had backed up some of this stuff with actual numbers or studies, but I'm betting such things are rare. Anyway, I wish I could send this to every single management dupe from AMs on up to CEOs. I don't even have a job in CS anymore, but goddamn, I'm sick of some loudmouth SOB being scrambled to the front of the line and given free shit when polite little me is ignored until the SOB can be hustled out the door. Also, it galls me that the SOB gets all kinds of freebies - the costs of which are inevitably passed on the everyone else, thus I am subsidizing the SOB's asshattery. I seldom fail to point that out to a manager, not that it ever does any good. Logic break manager brain, durrrrrr (with apologies to any managers reading this. If you're here, this gratuitous insult is not aimed at you).
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