News Report - SC throws computer through window due to "injustice"

[Victoria J]

Man fights movie theater 'injustice,', lands in jail

Someone posted this on another forum I visit and I thought I'd share it here. What is staggering is the fact that the guy has no idea why what he did was not reasonable or acceptable.

I have to say I would expect a refund for a projection malfunction. I went to see Dark Knight and the projector overheated and we had a 5-10 minute gap. Didn't miss any of the film, but it messes up the experience a bit. Took the cinema 3 or 4 minutes to notice, and get someone in to explain. Then they suggested people go to the bathroom if they needed to (great film - but very long, so plenty of people were having to pop out in it) and then 1 minute later said it wouldn't take that long after all, and the film came on. Some people had been about to leave, others did go (before or after the announcement) and for the next 5 minutes people kept walking back in even though the film was playing again.

When we left there were members of staff at each door handing vouchers to see a film free on the next visit.

I think that was the right thing to do. I think if they hadn't done that I might have asked, and if they said no I might even have written to the head office.

But I wouldn't throw computers.

And if I lost my temper and did throw a computer (which I really can't imagine) I'd understand why I wasn't in the right, and wouldn't try and claim I was fighting injustice when arrested.

There's just something about that story that really summed up the SC attitude to me.

ETA - apologies for posting in the wrong place, and thanks to the Mods for moving it.

Victoria J

[tropicsgoddess]

I'd be happy to see a movie for free, but I guess in SC logic not getting their way equates to an injustice.

[PepperElf]

yeah... i was at a cheap theatre watching "Flags of our Fathers" and the film caught on fire. we had to tell the usher so they could rescue the film... and when it started shaking again (which is what happened right before the fire) i let them know...

they gave us all free vouchers. but no one got mean about it

[JustADude]

One customer heard him say that he was going to get his money's worth before he ripped a computer monitor from the ticket counter and threw it through the glass door.

...

The damage from the incident was estimated at $1,250.

So, looks like he'll only owe the theater $1,242 to replace the damages.... $1,245 if he was seeing a matinee.

[Fenrus]

You know, I'm not sure what's worse... the guy in the OP's news story, or the comments on that page of people backing him up! And that guy's "10 commandments of Customer Service"? He's never worked a day of Customer Service in his life...

[smileyeagle1021]

Fenrus there is hope though (unless of course Jonas Clark is CS member... which by reading what he says he most likely is)

[Irving Patrick Freleigh]

1. If the policy is to give vouchers instead of cash refunds when a projector breaks down, then that's the business's choice. Depending on how far I got into the movie before the malfunction, I might take the voucher over a refund and see the movie again.

2. Way to pick your causes there, skippy. War and racism and injustice and genocide are going on in the world, and you get riled up over not being able to see a complete motion picture. Bra-Vo.

3. The two commenters named Rick with there commandments and "Give 'Em The Pickle" movies are complete fucktards and can shove their movies and commandments and moldy old slogans where the sun don't shine. I'd wager the only real-world "customer service" experience they have is screaming some poor retail peon into a sobbing mess.

4. Props to Jonas Clark for rebutting. I sincerely hope he/she drops by if he/she isn't already a member.

[daleduke17]

Didn't the theater effectively give out the refund in the form of a voucher?

[smileyeagle1021]

3. The two commenters named Rick with there commandments and "Give 'Em The Pickle" movies are complete fucktards and can shove their movies and commandments and moldy old slogans where the sun don't shine.

what's sad is that video and those commandments when not abused are really good things... the whole idea of when you are competing it is best to go above and beyond and sometimes do stuff that normally you wouldn't do to satisfy a customer (the give them the pickle is the perfect example... chose your battles... things like late fees etc... draw the line well before then... also the video makers point about be watchful of what you do at work because you never know how far the effects of your actions will spread... otherwise yeah, complete waste of time because of how they have been twisted).