Oprah: Are You Rude? CNN Article

[It's me]

In Sightings, as I can't figure where else to put it!


CNN article / Oprah: Seems Oprah doesn't think much of people who are rude to CSRs etc:

http://www.cnn.com/2008/LIVING/perso...est/index.html

[Nashida]

So...basically Oprah's on our side now?

[One-Fang]

Holy fudge batman! Considering the last discussion of Oprah I remember reading here, she's not exactly in a position to be judging this.

[Soulstealer]

Maybe she's reformed her ways? One can hope anyway.
There's a problem with the article, lots of people think rudeness is a problem but few think they're rude. I admit from time to time of being bitchy but then again that requires a hard look at yourself which I doubt many people do.

[lightmylamb]

Did anyone see this comment?

"Try this on. I tip based on the amount of effort you show. This business of automatically tipping does not fly. If you just simply do your job by brining my food, don't expect 15 percent. If you under perform, expect MUCH less."

I don't know, I think that's stupid. Bringing the food and refilling glasses is what waiters are supposed to do, and, if you're sitting at that table for an hour, maybe you could pay them what you would pay anyone who's just worked for you for an hour. You may not have their attention all the time, but if you did then you'd be creeped out. I don't think waiters should have to work 10x as hard as people do at other jobs just to make 15%.

Even if they "under perform", they should be getting close to that. I'd say it'd have to be pretty horrible service to warrant getting less than 10-12%.

[Ree]

In Sightings, as I can't figure where else to put it!

For future reference, posts with links in them go in Check it Out.
I moved it for you.

[Lace Neil Singer]

Even if they "under perform", they should be getting close to that. I'd say it'd have to be pretty horrible service to warrant getting less than 10-12%.

Disclaimer: I am an English type!


I base tipping on service; here, you're not required automatically to tip, it's just nice if you do. If someone gives me stellar service, they naturally are going to get a little bit extra than someone who just hands out bog standard service, cuz they went that little bit further. And obviously, a rude and lazy waitstaff person is going to get nothing, cuz they deserve only the amount of service they've given. -.-

She's nicknamed some of her rudest customers "the tossers." "What they do is instead of handing me their cash, they toss it at me," she says. "I've had people toss it so hard it's actually flown off my side of the counter."

I've had that. It gets on my nerves when someone either chucks their money at me or waves it around from the back of the queue, hoping I'll let them queue jump. -.-

[Rapscallion]

Tipping threads never go well over here, for some reason. Let's not fight each other on this one for once, please.

Rapscallion

[ditchdj]

If someone gives me stellar service, they naturally are going to get a little bit extra than someone who just hands out bog standard service, cuz they went that little bit further. And obviously, a rude and lazy waitstaff person is going to get nothing, cuz they deserve only the amount of service they've given.

Personally I actually agree with that. The number one factor for me, though, in detemining good service is the attitude.

[wagegoth]

I posted on this at waiterrant.net, which is Steve Dublanica's (The Waiter's) blog. Some of the comments were just amazing. You can explain why things work the way they do, explain that the person's behavior makes them not a customer because they are costing the restaurant money and a restaurant is a business, how not tipping the waitstaff because the kitchen screwed up is wrong, how being passive-aggressive by failing to tell the waitstaff that there is a problem and then not tipping is the wrong way to handle things, etc., but they persist in their ways.