Dell customer service call

[rageaholic]

http://www.youtube.com/watch?v=BjSTTb_siCU

This is a pretty funny call.

The customer is having trouble shutting down his mothers laptop. He wants to know how to turn it off, but when he has to jump through some hoops, he becomes an asshole. The thing is, even though he was an asshole, I can see why he was pissed off. It sounds like he's been transfered to several different people, some being automated people. That can be very frustrating, especially for such a simple proceedure.

Still, no reason to treat the rep who was trying to help him like shit.

[tropicsgoddess]

The rep was trying to do his job (the way corporate mandates it), but there was no reason for that asshole to scream at the rep. Besides that, how freakin' hard is it to push down the power button and WAIT for it to shut off?!!!

[rageaholic]

The rep was trying to do his job (the way corporate mandates it), but there was no reason for that asshole to scream at the rep. Besides that, how freakin' hard is it to push down the power button and WAIT for it to shut off?!!!

That's what was so funny about it to me. But on the other side, I've heard that dell customer service isn't the best. I blame Dell for all the stupid hoops they have you jump through to get simple things. Surely not the reps fault, and the customer was a moron, but after answering those questions several times in a row, I would get a little pissed. Here's a story from someone who doesn't strike me as an SC.

http://www.youtube.com/watch?v=TxnTB...eature=related

I think he has some valid points, especially after being asked if he really wanted to return it. A simple return shouldn't take so much time.

From what I have heard on this site, it sounds like management is pretty strict about always following those proceedures, even when common sense would dictate not too.