Why "The Customer Is Always Right" Is Wrong

TennesseePieman

Cashier

Join Date: Nov 2006

Posts: 30
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#1

Why "The Customer Is Always Right" Is Wrong

12-06-2006, 04:04 PM

My apologies if this has been posted here before, but this is effin awesome. The whole site is good and I recommend reading it, but this post especially rawks.

Why "The Customer Is Always Right" Results in Bad Customer Service

Enjoy!
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flybye023

Bagger

Join Date: Jul 2006

Posts: 668
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#2

12-06-2006, 09:24 PM

If you couldn't get the above link to work (I couldn't) try this one:

http://positivesharing.com/2006/07/w...stomer-service

My formula for living is quite simple. I get up in the morning and I go to bed at night. In between, I occupy myself as best I can.---Cary Grant
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