I feel angry watching this

[customersruinmylife]

http://www.youtube.com/watch?v=_2KTq...eature=related

This poor man has to tell a group of passengers that their flight to Spain is full. Que some very irrate and unreasonable customers!

[Peppergirl]

Moved it for you.

[TelephoneAngel]

That's Leo. Every week on Airline he got abuse from passengers, but always dealt with it perfectly, and was eventually made a supervisor.Not sure I would have been so calm with them.

[customersruinmylife]

I agree. Security would have been called on that man with the hat the second he started acting up if it was me. This show is on quite a lot on Sky, and I watch it purely to see the Sucky Customers.

There was an episode on last week that dealt with the time all of the air traffic control went down in the UK. It was quite amazing to watch. The customers reacted as if the poor person working behind the desk had sabotaged air traffic control himself.

[TelephoneAngel]

The other thing which annoyed me about those passengers, they would be told that an aircraft had a technical problem or there was ice or it was too foggy to fly and they would start being sucky, and I would always want Leo to say

"ok, any passengers who want to fly and risk their lives, can do so, sign a disclaimer here that we are not responible for the crash which will ensue".

[Caveat Emptor]

I recognize the narrator as Tony Robinson from "Worst Jobs in History" - he's a funny host!

[ditchdj]

merged

Any reason why they can't just take a boat???

Our prehistoric ancestors did fine that way whenever they felt like invading parts of Europe, why not us???

I agree. Security would have been called on that man with the hat the second he started acting up if it was me. This show is on quite a lot on Sky, and I watch it purely to see the Sucky Customers.

There was an episode on last week that dealt with the time all of the air traffic control went down in the UK. It was quite amazing to watch. The customers reacted as if the poor person working behind the desk had sabotaged air traffic control himself.

What the hell did he call him????

A stupid burk????

A stupid bird???

Some of their accents are so thick I can't even understand some of it.

[TelephoneAngel]

He called him a stupid berk.(cunt)

berkely hunt in cockney rhyming slang= cunt, abbreviated to berk.

[ditchdj]

He called him a stupid berk.(cunt)

berkely hunt in cockney rhyming slang= cunt, abbreviated to berk.

Ahhhh I see.

A lesson in British English learned today.

[PepperElf]

yeah ... it's like they think he can pull a flight out of his ass

and that he controls the weather and writes airline policy himself


o yeah i read about the cockney rhyme slang in a dean koontz novel (The key to midnight)

[superhotelworker]

The way the customers react is about 3x worse than what I get at the hotel. And i thought THAT was bad. I'd have been calling security damn quick if I had this job.

Seriously, it's not like he can pull the plan or flight out his ass.

[Chromatix]

Any reason why they can't just take a boat???

Our prehistoric ancestors did fine that way whenever they felt like invading parts of Europe, why not us???

But it takes longer. Even by train, it takes sufficiently longer that it would take a substantial chunk out of a week's holiday.

Of course, there are those of us who could treat the journey as part of the experience, and would relish the chance to avoid the now-legendary levels of airport hassle. But we aren't SCs.

ETA: long-distance train and ferry tickets tend to cost more than budget airline tickets. Sad but true.

[Caveat Emptor]

I remember flying back from Orlando nine years ago, we were held up because of a thunderstorm. The flight went through Charlotte, and the pilot assured everyone that connecting flights would be waiting, even though it was just past 10pm when we landed. Problem: Airports of that size *close* at 10pm. Naturally, half of the passengers started yelling at the lone remaining desk rep, instead of being angry at the pilot for promising something he had no control over!

[bhskittykatt]

Watching that video makes me feel better about my customers. I can think of ONE couple who came close to that guy, and they weren't quite that bad...

Seriously, security? I would have had them haul him outta there. That clerk was super patient to put up with that!

[Kaylyn]

Wow. I understand he's frustrated, but all that energy and time wasted berating the guy behind the counter could have been spent finding another airline to make the flight, or to fly to a nearby city and, I don't know, rent a car to their destination? If he'd let the guy get a word in edgewise, he would have been directed to someone who could actually help him solve the problem. Who knows, maybe even a credit or free hotel room or something. I've never flown before, so I don't know exactly how airlines work.