http://www.emcorleans.ca/20101118/ed...to+be+right%3F
Interesting article, any thoughts?
At my call centre we start with offering free airtime or msg'ing or three months credit whichever is appropriate. I always empathize and I would have offerrd 3 mos credit. We are told the same thing that the cx must contact us if they notice any errors, however it may have occurred.
It does seem like she did get bad service esp in the 2nd case. that happened to me once and I just left the place. I was going to buy a bunch of pants and shirts but they lost my business that day.
Just my 2 cents.
Interesting article, any thoughts?
At my call centre we start with offering free airtime or msg'ing or three months credit whichever is appropriate. I always empathize and I would have offerrd 3 mos credit. We are told the same thing that the cx must contact us if they notice any errors, however it may have occurred.
It does seem like she did get bad service esp in the 2nd case. that happened to me once and I just left the place. I was going to buy a bunch of pants and shirts but they lost my business that day.
Just my 2 cents.
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