How to respond to a customer complaint

[csquared]

Speaks for itself.

Complaint letter to the Cleveland Browns and the reply.

http://www.snopes.com/business/consumer/browns.asp

If only all businesses could learn from this.

[Peppergirl]

If only all businesses could learn from this.

How very, very true.

Although I was mildly disappointed to read that the lawyer is now somewhat regretful that he wrote it.

Just goes to show how much society has changed, doesnt it?

[PepperElf]

if anything ... it sounded more like something a modern lawyer would complain about
and then win a lawsuit over