You told me I needed to do some roof repairs. You even sent a photo showing "this area here" and "this area here." You did NOT say the entire roof had to be replaced, just that I had to repair those two areas.
And I did. Just for fun I got an estimate on the whole roof. $11,000. Sorry, no can do. I had the repairs done, which cost me $1900, which was a pinch but hey, I did it.
And you called my house 2-3 weeks ago and told me the repairs were acceptable and everything was fine.
Until yesterday, when you had a different person call and say that it was NOT acceptable because the shingles are damaged. You even had a copy of my roofer's explanation of how they FIXED THE HOLES so the roof does not leak. He could not remove the worn shingles without replacing everything and remember that $11,000 that I don't have and can't get? Yeah. If you had told me you wanted the whole roof replaced, I could have put that $1900 toward that...maybe I could have figured something out, who knows. Now? Not likely. Not until 2015.
And you're telling me there is "no record" of your previous phone call saying it was fine. Even though your phone number is on my phone, twice...once for the first call and once for the second call.
And you're telling me that you have ALREADY CANCELLED MY HOUSE INSURANCE. Really? And you were planning on being specific about this WHEN, exactly? Since your phone call did not say it was cancelled, just that the repairs weren't good enough and I should give you a call. And we were TEN MINUTES INTO THAT PHONE CONVERSATION before you finally admitted you had already cancelled the insurance.
You know what? That insurance premium that my mortgage company paid on Nov 5 for 2014? It had damn well better be refunded to my account. Because I will make sure they know you canceled my insurance ON NOVEMBER 26.
Fucking bastards.
And I did. Just for fun I got an estimate on the whole roof. $11,000. Sorry, no can do. I had the repairs done, which cost me $1900, which was a pinch but hey, I did it.
And you called my house 2-3 weeks ago and told me the repairs were acceptable and everything was fine.
Until yesterday, when you had a different person call and say that it was NOT acceptable because the shingles are damaged. You even had a copy of my roofer's explanation of how they FIXED THE HOLES so the roof does not leak. He could not remove the worn shingles without replacing everything and remember that $11,000 that I don't have and can't get? Yeah. If you had told me you wanted the whole roof replaced, I could have put that $1900 toward that...maybe I could have figured something out, who knows. Now? Not likely. Not until 2015.
And you're telling me there is "no record" of your previous phone call saying it was fine. Even though your phone number is on my phone, twice...once for the first call and once for the second call.
And you're telling me that you have ALREADY CANCELLED MY HOUSE INSURANCE. Really? And you were planning on being specific about this WHEN, exactly? Since your phone call did not say it was cancelled, just that the repairs weren't good enough and I should give you a call. And we were TEN MINUTES INTO THAT PHONE CONVERSATION before you finally admitted you had already cancelled the insurance.
You know what? That insurance premium that my mortgage company paid on Nov 5 for 2014? It had damn well better be refunded to my account. Because I will make sure they know you canceled my insurance ON NOVEMBER 26.
Fucking bastards.
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