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  • #1

    The Customer Service Voice

    Crossposting from the FB group because of attachment problems there Click for full size

    I can attest to this.

    That one at the end of the second pic happened back when I was working at small grocery in the early 90's where I was known for the quiet guy with the good "customer service voice." No customers were around, and something happened (I forget what) that simply crossed the line for me. A Co-worker went bug-eyed and said, "Eric, I don't think I've ever heard you curse before."










    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me
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  • #2
    Quoth EricKei View Post
    Crossposting from the FB group because of attachment problems there Click for full size

    I can attest to this.

    That one at the end of the second pic happened back when I was working at small grocery in the early 90's where I was known for the quiet guy with the good "customer service voice." No customers were around, and something happened (I forget what) that simply crossed the line for me. A Co-worker went bug-eyed and said, "Eric, I don't think I've ever heard you curse before."
    I have this too. When I was still at the IT service desk at The Client, I would get frustrated when a call would come in, cussing up a storm, and then pick up the phone and INSTANTLY switch into Customer Service Voice.

    (ring) "Goddammit son of a @#$%ing @$#%& mother@#%&ing--" (click) "Thank you for calling the IT Service Desk, this is Jay, how can I help you?"

    My colleagues in the adjacent cubes were frequently amused at how quickly I could switch it on like that.
    PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

    There are only Four Horsemen of the Apocalypse because I choose to walk!

    Comment

    • #3
      I can do the same thing at my pizza place. esp. 5 minutes to close and the phone rings. (*^*%&*&*^%^&% ing &*up yours (^*(&^***hole %&^%&*(%&^%&^%

      <picks up phone>

      Thank you for calling pizza place This is RM carry out or delivery?
      I'm lost without a paddle and headed up SH*T creek.
      -- Life Sucks Then You Die.

      "I'll believe corp. are people when Texas executes one."

      Comment

      • #4
        Not long after I got the job at the accounting firm from hell, they noticed that I actually knew how to answer phones properly. E.g. "Thank you for calling AwwShit Consulting, my name is EricKei, how can I help you?" instead of the receptionist/boss' girlfriend's terse "AwwShit Consulting." They ended up having me run a brief meeting training the others on phone etiquette, while making my version the official phone greeting.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

        Comment

        • #5
          My customer service voice is like one octave higher because it has to sound like I'm chipper and actually want to talk to you.

          Comment

          • #6
            When I worked for the Navy I didn't have to worry about having a customer service voice. When I answered the phone most people mistook my first name as "Captain."
            "I don't have to be petty. The Universe does that for me."

            Comment

            • #7
              Another one here with a fantastic customer service voice! Coworkers that I've worked with for years don't recognize me when they call the store. My work ethic may not be the greatest but every year on my performance review my customer service skills (voice) gets praised. With my coworkers sarcasm comes through and I have to admit that 2020 broke through some layers and I noticed that it's not as perky as it's been.

              Of course it's not just me. My store manager has lost of the sparkle too and she's more like one of us disgruntled types. Even the district manager isn't all unicorn shit and neon rainbows. She actually told me I was lying when I said I was happy to be working right before Christmas. At least she was laughing as she said it.

              And it is tiring to put that front on for 8 hours.
              I would have a nice day, but I have other things to do.

              Comment

              • #8
                Quoth Trixie View Post
                She actually told me I was lying when I said I was happy to be working right before Christmas.
                ...How long did it take her to figure THAT out That's standard procedure in retail/service industry.
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment

                • #9
                  My CSV at the service desk was so good, and I had my greeting down so perfectly that I did occasionally get callers wondering if I was a recording.
                  PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                  There are only Four Horsemen of the Apocalypse because I choose to walk!

                  Comment

                  • #10
                    Quoth Jay 2K Winger View Post
                    My CSV at the service desk was so good, and I had my greeting down so perfectly that I did occasionally get callers wondering if I was a recording.
                    I'm asked at least once a week if I'm an actual human or a recording. Depending on tone, I either ignore that or joke about it.
                    "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

                    "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

                    Comment

                    • #11
                      /\ The above post has failed the Turing test. You are not human and may not continue to post here.
                      The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

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