Why being nice is better than being a SC

[RecoveringKinkoid]

Because Lowes just upgraded the little 700 dollar refridgerator I bought to a beautiful, much nicer one that costs around 1100. And then turned around and refunded the 50 dollar delivery charge on top of it.

Long story short, there was much screwing up going on with Fridgedaire (and others), and twice Lowes delivered the wrong fridge to my house.

I never got mad at anyone. I was pleasant, respectful, and easy to work with. So the guy did a huge upgrade without me even suggesting any sort of gimme grab.

I doubt I would have gotten that kind of help if I'd been a SC. They would have probably done the bare minimum to get rid of me.

They're bringing it out in a couple hours. I'll let you know how it goes.

[fireheart]

Nice work

One of the "smart customer" magazines in Australia (Choice) has a little section called "Thumbs Up" that has some examples like these. Usually it's small stuff like a Toshiba battery pack broke down and they got a new one free of charge from Toshiba or something similar.

(and no, this isn't the type of magazine that advocates stuff like "beg for discounts from wage slaves", it just lists out things like what vaccuum cleaner to buy)

[candyshopgirl]

I had to because when I first started the job I have now,the company we order from made some mistakes and had sent us stuff we didn't order.Well my boss told me to get on the phone and be a asshole to them and tell them WHAT THEY ARE GOING TO DO....Nope I didn't do that and guess what, they did what I asked because I was calm and talked to them like they are human.And then my boss wonders why the companies hate her.

[Peppergirl]

Congrats!! I love to hear instances of GOOD customers reaping the rewards rather than the SC's, who seem to get stuff thrown at them by idiot managers just to shut them up!

My fridge sucks, btw. This girl is JEALOUS!

[CaroPhoenix]

RK! You rock!

More customers should take a page out of your book on how to deal with those in customer service.

[RecoveringKinkoid]

My fridge woes were due to a long line of inventory mix-ups by Fridgedaire, miscommunications, and honest mistakes, none of which were the fault of any of the people I was dealing with. They were honestly trying to make me happy.

I've spent something like 5000 bucks with them over the course of having my kitchen remodelled, and through all that, I never had a problem with the service. And really, two botched deliveries of the wrong fridge aside, I still don't have a problem with the service. They more than made it right, I am ecstatic.

They delivered the thing this morning right on schedule and it's georgeous. I can't wait to get some paint on the walls and finish the project up. At this point, it's all cosmetic.

I really cannot believe how well this worked out in my favor.

When its' finished, I'll post some before and afters.

[XCashier]

I look forward to the pics! (I love home remodeling / redecorating)

[rvdammit]

Mistakes and errors happen, it's the way of the world. It's how you handle these that makes for good or ebil.

[gremcint]

Mistakes and errors happen, it's the way of the world. It's how you handle these that makes for good or ebil.

On top of that if you sit down and think about it, on average it takes less effort to be nice to people than to be mean. I was going to write an essay on it but I realized some jerk would turn it into a weight loss program (loss more weight by treating everyone like crap)

[Greenday]

Because I scored two free cups of beer today because I was patient? Yea, I think that's a good reason.

[edible_hat]

One of the "smart customer" magazines in Australia (Choice) has a little section called "Thumbs Up" that has some examples like these. Usually it's small stuff like a Toshiba battery pack broke down and they got a new one free of charge from Toshiba or something similar.

(and no, this isn't the type of magazine that advocates stuff like "beg for discounts from wage slaves", it just lists out things like what vaccuum cleaner to buy)

It's mostly product reviews, with the back page reserved for hilarious mistakes in advertising. Such as the screw top wine bottles that come with a free corkscrew.

[RayvenQ]

Speaking of being nicer is better, a Company called Forgeworld, who make resin models for Warhammer 40K (special ones at that, not the usual kind you'd come across) if they send you a wrong part or even wrong item, if you're decent enough about it, they'll sometimes send out the right item and let you keep the wrong item for free.