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From reading PFB I did my best to try and not make this letter to grabby. I wouldn't mind some feedback without any real background other then its a 2300 furniture order made on the 27th. If you guys can get the point im trying to make then it means its a good letter and i'll send it in. Thanks for any feedback!
To whom it may concern,
I would just like to make a short statement about some of the information you sales staff give out to consumers. When we made our purchase on March 27th of a new bedroom set and couch we made it with the intention of moving to our new apartment on April 1st with new furniture to compliment our new place. By no means did we expect any form of instant delivery but we did ask for a general length of wait for large ticket items since this was our first time purchasing items of this caliber. When we asked how long it may take for the items we were given an estimate of about 1-3 weeks. This was a little sooner than we expected and we were pleasantly surprised. With this information we decided to abandon our old couch during the move since it would be just a short wait until our new one arrives.
Today we got the invoice in the mail with our order number and estimated time of arrival. The ETA was made out for April 23rd. This was acceptable but on the long end of what we were told so I decided to call and ask if this is a set date or will there be a final date that will be decided on at a later time. Upon talking to the rep at the store I was informed that this date is an early estimate as it takes roughly 10 business days from being shipped from the states to make it to your store where it is then delivered. The date for some pieces to be leaving the states, as per the rep, was April 25th. Using this logic I would imagine our actual ETA to be around early May. This pushes the initial estimate from the floor rep from 1-3 weeks to 4-6.
With this letter all I am asking for is communication with your floor reps to be honest with the consumer about realistic wait times. In our case we are without a couch due to decisions made with the information given to us at point of sale. I imagine this is a common occurrence as when I mentioned our initial estimate to the phone rep it was replied with “I’m not surprised.” As a fellow retail employee I know that practices rarely change from internal observation but rather from consumer feedback. I hope that with this example of inconveniences caused by glossing over the truth that it can be avoided in the future.
I would like to thank you for taking the time to read this letter.
Regards,
Eric
To whom it may concern,
I would just like to make a short statement about some of the information you sales staff give out to consumers. When we made our purchase on March 27th of a new bedroom set and couch we made it with the intention of moving to our new apartment on April 1st with new furniture to compliment our new place. By no means did we expect any form of instant delivery but we did ask for a general length of wait for large ticket items since this was our first time purchasing items of this caliber. When we asked how long it may take for the items we were given an estimate of about 1-3 weeks. This was a little sooner than we expected and we were pleasantly surprised. With this information we decided to abandon our old couch during the move since it would be just a short wait until our new one arrives.
Today we got the invoice in the mail with our order number and estimated time of arrival. The ETA was made out for April 23rd. This was acceptable but on the long end of what we were told so I decided to call and ask if this is a set date or will there be a final date that will be decided on at a later time. Upon talking to the rep at the store I was informed that this date is an early estimate as it takes roughly 10 business days from being shipped from the states to make it to your store where it is then delivered. The date for some pieces to be leaving the states, as per the rep, was April 25th. Using this logic I would imagine our actual ETA to be around early May. This pushes the initial estimate from the floor rep from 1-3 weeks to 4-6.
With this letter all I am asking for is communication with your floor reps to be honest with the consumer about realistic wait times. In our case we are without a couch due to decisions made with the information given to us at point of sale. I imagine this is a common occurrence as when I mentioned our initial estimate to the phone rep it was replied with “I’m not surprised.” As a fellow retail employee I know that practices rarely change from internal observation but rather from consumer feedback. I hope that with this example of inconveniences caused by glossing over the truth that it can be avoided in the future.
I would like to thank you for taking the time to read this letter.
Regards,
Eric
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