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To apologize or not to apologize

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  • #16
    Accepting change for puchases doesn't bother most of the time.

    However, here are some points to consider when paying in change:

    1. Coins are separated by denominations -- quarters, dimes, nickels, and pennies. I find it easier to count change when denominations are separated from one another. Plus, I have to sort them into the drawer anyway. It drives me nuts when people just shove piles of mixed change at me. Just separate it, and then step back and be quiet while I verify it.

    2. I haven't got a line of customers, or am not the only clerk on duty having to deal with everyone else in the store. I'm good at ignoring most distractions when I need to concentrate. On the other hand, how would you like to have to stop to count a bunch of damned petty change when you're trying to keep a fast, efficient flow going?

    3. Customer is not trying to rush me because they are "in a hurry." I don't give a crap. Customers' lack of planning should never become my problem. The fact that you're running behind is YOUR fault. Since, I'm the one responsible for this drawer, I'm not going to just let you dump a bunch of change and run. I'm going to verify that it's correct first, and then I'll let you be on you way with your junk. Chances are, if you're one of those customers, I probably don't want to deal with you any longer than you want to be in the store. So, shut up and have some patience so we can both be done as quickly as possible. Then, feel free to get the hell out of my sight.
    The Borg wouldn't know fun if they assimilated an amusement park. -- B'Elanna Torres, Star Trek: Voyager

    Math! Math, my dear boy, is but the lesbian sister of Biology. -- Peter Griffin, Family Guy

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    • #17
      Quoth aurelemsrealm View Post
      3. Customer is not trying to rush me because they are "in a hurry." I don't give a crap. Customers' lack of planning should never become my problem.
      This. If you're going to give me a ton of change, I don't really care, but don't get annoyed when it takes me a minute to count it and make sure it's enough.

      The one that always bugged me was when little kids who are just learning to count money pay with their ziplock bags of change that they have no idea how much is in it. I'm all for teaching them how to use money, but teach them to count it at home, change it for bills and let them spend that. Or at least sort it out and know how much they have. If there's no line, sometimes it's cute, but it always takes much longer than even an adult paying in change.
      I don't go in for ancient wisdom
      I don't believe just 'cause ideas are tenacious
      It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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      • #18
        You're fucked either way.

        Because if you apologize for paying with coins, there are going to be some people who take offense.

        Then again, if you don't apologize for paying with coins, there are going to be some other people who take offense.

        My advise? Say "fuck it" and stop giving a shit what people think when you are trying to make a purchase with legal tender. (But then again, I stopped giving a shit what most people think of me way back in 1987.....)

        "The Customer Is Always Right...But The Bartender Decides Who Is
        Still A Customer."

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