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Hey all! I don't post very often on any part of this site really, but I've had an idea that I would like to share with the gainfully employed and long-suffering members of this fine forum.
I, like everyone else that comes to this site, am constantly baffled by the behaviour displayed by SCs on a regular basis. The total disregard for everything from signs stating vital information to the appalling attitudes thrown to the posters of many of the stories. And then, after looking at some other information, I may have gotten a grasp on it. Why these people come to a defenceless employee when they do something wrong and then abuse the hell out of them.
Stick with me on this: I think that, because of the "must keep customers at all costs" measures that many big businesses have, many customers have developed a form of psychopathy.
Think carefully about this. Think about what your typical bad customer is like when you're dealing with them. Now, read this:
The prototypical psychopath has deficits or deviance in several areas: interpersonal relationships, emotion, and behavior. Psychopaths gain satisfaction through antisocial behavior, and do not experience shame, guilt, or remorse for their actions. Psychopaths lack a sense of guilt or remorse for any harm they may have caused others, instead rationalizing the behavior, blaming someone else, or denying it outright. Psychopaths also lack empathy towards others in general, resulting in tactlessness, insensitivity, and contemptuousness. Psychopaths can have a superficial charm about them, enabled by a willingness to say anything to anyone without concern for accuracy or truth. Shallow affect also describes the psychopath's tendency for genuine emotion to be short-lived, glib and egocentric, with an overall cold demeanor. Their behavior is impulsive and irresponsible, often failing to keep a job or defaulting on debts.
Sound a bit too familiar?
I'm still looking into this right now, because it's just occurred to me, but I may have something. Let me know what you think!
I, like everyone else that comes to this site, am constantly baffled by the behaviour displayed by SCs on a regular basis. The total disregard for everything from signs stating vital information to the appalling attitudes thrown to the posters of many of the stories. And then, after looking at some other information, I may have gotten a grasp on it. Why these people come to a defenceless employee when they do something wrong and then abuse the hell out of them.
Stick with me on this: I think that, because of the "must keep customers at all costs" measures that many big businesses have, many customers have developed a form of psychopathy.
Think carefully about this. Think about what your typical bad customer is like when you're dealing with them. Now, read this:
The prototypical psychopath has deficits or deviance in several areas: interpersonal relationships, emotion, and behavior. Psychopaths gain satisfaction through antisocial behavior, and do not experience shame, guilt, or remorse for their actions. Psychopaths lack a sense of guilt or remorse for any harm they may have caused others, instead rationalizing the behavior, blaming someone else, or denying it outright. Psychopaths also lack empathy towards others in general, resulting in tactlessness, insensitivity, and contemptuousness. Psychopaths can have a superficial charm about them, enabled by a willingness to say anything to anyone without concern for accuracy or truth. Shallow affect also describes the psychopath's tendency for genuine emotion to be short-lived, glib and egocentric, with an overall cold demeanor. Their behavior is impulsive and irresponsible, often failing to keep a job or defaulting on debts.
Sound a bit too familiar?
I'm still looking into this right now, because it's just occurred to me, but I may have something. Let me know what you think!
<--- doing this anyway! 
So perhaps it has something to do with that?
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