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I logged in last night for the first time since July of 2010. I used to visit this site religiously when I held fancy titles such as "Customer Advocate" or "Call Manager." You know, those pumped up titles meant to make boring, dull, mundane jobs appear as if they are important. When you are the bottom of the totem poll in the company and they want to make you feel like you're ever so important but won't pay you as such....yeah, it's been awhile since I've been in a true customer service position.
I'm a psych major so I took a job in the field working with kids ages 6 - 18 in a secure, residential psychiatric treatment facility. Funny thing, I once heard that my current job is just like customer service and these kids are our consumers.
Yeah, right. If they're our consumers, that would mean they could CHOOSE to patronize our business and I bet my life savings that if you gave most of the kids the option, they'd walk their happy consumer ass right out the door!
Just like the days of customer service, I'm made to believe that my job is the most important job in the company as those in my position spend the most time with the kids. We are "the first line of defense." However, are we paid like the therapists, doctors, and even administrative staff?! No.
Do I have stories? Oh dear God, yes! However, it's hard to relay them due to silly HIPPA laws and other such confidentiality clauses. (I don't really think they're silly, but I do strictly adhere to them) I will probably add some stories to the area for crappy coworkers and managers...eventually.
Why am I telling you all this? I don't know. Probably because I haven't been in in a long time and last night, I thought I'd look up my old haunt and say hello! So, hello!
I'm a psych major so I took a job in the field working with kids ages 6 - 18 in a secure, residential psychiatric treatment facility. Funny thing, I once heard that my current job is just like customer service and these kids are our consumers.
Yeah, right. If they're our consumers, that would mean they could CHOOSE to patronize our business and I bet my life savings that if you gave most of the kids the option, they'd walk their happy consumer ass right out the door!
Just like the days of customer service, I'm made to believe that my job is the most important job in the company as those in my position spend the most time with the kids. We are "the first line of defense." However, are we paid like the therapists, doctors, and even administrative staff?! No.
Do I have stories? Oh dear God, yes! However, it's hard to relay them due to silly HIPPA laws and other such confidentiality clauses. (I don't really think they're silly, but I do strictly adhere to them) I will probably add some stories to the area for crappy coworkers and managers...eventually.
Why am I telling you all this? I don't know. Probably because I haven't been in in a long time and last night, I thought I'd look up my old haunt and say hello! So, hello!
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