I know this seems like a petty thing, but those of you who play online games will understand a bit more.
I posted here about some issues I've been having with a game. Well, I did a bit of digging and found out that they seem to have NO tech support.
Support tickets are going unanswered for weeks, without so much as an email saying "thank you for sending a support ticket." They're continuing to release products without a single update on the status of the server, including a 24-hour-only event today that many of us won't be able to access because our games refuse to load past halfway.
I've also discovered that some families with multiple people on Facebook can have different results. One spouse can play it just fine on heir account, while the other doesn't get past the loading screen.
I would really love to word a letter to the company complaining about their lack of tech support, but I feel like I can't do that without becoming an SC. I wouldn't be nearly as upset at this if I hadn't already put some real-life money into the game (which I realize is stupid now, but that's beside the point). It's a game I really enjoy and I want to get their attention. Could anybody help me with this?
I posted here about some issues I've been having with a game. Well, I did a bit of digging and found out that they seem to have NO tech support.
Support tickets are going unanswered for weeks, without so much as an email saying "thank you for sending a support ticket." They're continuing to release products without a single update on the status of the server, including a 24-hour-only event today that many of us won't be able to access because our games refuse to load past halfway.
I've also discovered that some families with multiple people on Facebook can have different results. One spouse can play it just fine on heir account, while the other doesn't get past the loading screen.
I would really love to word a letter to the company complaining about their lack of tech support, but I feel like I can't do that without becoming an SC. I wouldn't be nearly as upset at this if I hadn't already put some real-life money into the game (which I realize is stupid now, but that's beside the point). It's a game I really enjoy and I want to get their attention. Could anybody help me with this?
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