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Good Day to everyone!
My name is Ana and I'm new to this site. First of all, I'd like to say "great site!" a pat on the back to the administrators and moderators
I've been working in a call center for more than 2 years already, and i'd like to share to you the ridiculous, the funny, the crazy and the jaw dropping experiences we've had so far.
Let's start with Mr. Irate.
One day, Mr. Irate was sent a technician to fix his DSL. That afternoon, Mr. Irate calls our department (technical support). Apparently, Mr. Irate had locked (yes, locked as in bolted the door or trapped) the DSL technician inside his home until his problem would be resolved. This DSL Tech (being a citizen of the United States) called 911 and in minutes, police were swarming around Mr. Irate's house. Moving forward, the reason why he calls our department and requests to speak to a supervisor, is to sue our company, A _ _ T, for what the technician did!
Now let's enumerate what went wrong:
1. Mr. Irate forgets to take his daily PROZAC medication.
2. Mr. Irate forgets that the United States is 'the land of the free'
3. Mr. Irate might have been enforcing his rights to the services he's paid for, but needs more time in Anger Management class.
4. Mr. Irate gets reprimanded by our Corporate Department for violating the rights of our DSL Technician.
Any thoughts?
My name is Ana and I'm new to this site. First of all, I'd like to say "great site!" a pat on the back to the administrators and moderators
I've been working in a call center for more than 2 years already, and i'd like to share to you the ridiculous, the funny, the crazy and the jaw dropping experiences we've had so far.
Let's start with Mr. Irate.
One day, Mr. Irate was sent a technician to fix his DSL. That afternoon, Mr. Irate calls our department (technical support). Apparently, Mr. Irate had locked (yes, locked as in bolted the door or trapped) the DSL technician inside his home until his problem would be resolved. This DSL Tech (being a citizen of the United States) called 911 and in minutes, police were swarming around Mr. Irate's house. Moving forward, the reason why he calls our department and requests to speak to a supervisor, is to sue our company, A _ _ T, for what the technician did!
Now let's enumerate what went wrong:
1. Mr. Irate forgets to take his daily PROZAC medication.
2. Mr. Irate forgets that the United States is 'the land of the free'
3. Mr. Irate might have been enforcing his rights to the services he's paid for, but needs more time in Anger Management class.
4. Mr. Irate gets reprimanded by our Corporate Department for violating the rights of our DSL Technician.
Any thoughts?
That's a very interesting story as an icebreaker... 
!
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