Howdy! Whoever said "the customer is always right" needed killin', Your Honor

[TennesseeWhiskey]

Howdy, y'all!

Well, as you can guess from my username, I'm a Tennessean, from Upper East, to be exact. I've been transplanted to Southwestern Virginia, and, been with my employer going on twenty years, working my way up from salesperson to store manager. I work at a rent to own store, and, I've lurked here off & on for a while, and figured I might as well hop on in, register, sip my coffee and set a spell.

Okay, first of all, I definitely believe in giving the customer the absolute best service humanly possible, but, don't think coming in my place of business and acting like a complete ass is going to get you anyplace other than told to calm down, so we can talk like two reasonable adults, or leave if you can't do any better.

The customer ain't right if he/she thinks bullying my employees, or talking to them like dogs is gonna get them anywhere. If there's a problem, and they can't fix it, fine, come to me, that's what I'm here for, but, the minute you go to cussing and raving and acting like a butthole, that's the minute Whiskey shuts down, and tells you right quick, "Nobody here's talking to you that way, we don't expect to be talked to that way."

Howdy y'all, and I hope to be a good contributor to the board.

[crazylegs]

Evening,

Welcome to CS, glad to have you on board, always nice to hear things from a management POV

[TennesseeWhiskey]

Thank you!

Well, I'm one of the managers who doesn't try to set myself up to be better than anyone else, I was rank-and-file a LOT longer than I've been a manager, and I'm a big believer in not "getting above your raising".

I believe very strongly in the fact that if you treat your coworkers with respect, and like you know they're good people and good workers, and, that you won't ask them to do something you'd not be willing to do, and that you have their back, you get the best from them. Not that I won't call BS on someone who's not doing right, but, if someone's doing their best, and need help, I'll do all I can do.

More than one time, when we've had management meetings, I've had to ask how far someone's cranium was inserted into their rectum to see things the way they saw them to come up with some old corporatized bovine excrement, of course, in a tad more politically correct way...then showed why here in the real world, there's reasons we do things certain ways.

[XCashier]

The customer ain't right if he/she thinks bullying my employees, or talking to them like dogs is gonna get them anywhere. If there's a problem, and they can't fix it, fine, come to me, that's what I'm here for, but, the minute you go to cussing and raving and acting like a butthole, that's the minute Whiskey shuts down, and tells you right quick, "Nobody here's talking to you that way, we don't expect to be talked to that way."

More managers should be like that. I sure could've used a manager like you way back when! Welcome aboard, and I look forward to your stories!

[BookstoreEscapee]

Will you come be my manager? <begs>

aboard!

By the way, be careful with that coffee. Never forget Rule #1.

[TennesseeWhiskey]

Let's see, does rule #1 have something to do with swallowing the coffee before you read a post?



Rule #1 around here is don't even try to talk to me til I've had that first cup and a smoke, otherwise, my response will either be totally incoherent, or not real nice, or probably both.