shoot me now

[iLOVEcustomerservice]

i've been working for blockbuster video for the past three years and i'm now a manager, can anyone spare me some cyanide?

[iradney]

Heya iLOVEcustomerservice

Unfortunately, we're all out of cyanide. We do have comforting pats (Becks!) and choccies and beer. You can even mix them! Though I'm not sure what chocolate beer would taste like...

Welcome

[BookstoreEscapee]

They do make chocolate beer...



(oh, and !)

[iLOVEcustomerservice]

thank you, although after the day i had yesterday, i'd still prefer the cyanide, i've been accused of abusing a customer verbally, woohoo >.<

btw its good to be here, i need to blow off some steam everynow and then to prevent myself from going postal

[rentedmule]

. . . i've been accused of abusing a customer verbally, woohoo >.<

btw its good to be here, i need to blow off some steam everynow and then to prevent myself from going postal

I was accused of cursing and threatening a customer this year. Funniest part of it all is that everybody knows that I am just not that type of person. The way it went down was exactly the opposite, the customer spent several minutes unleashing a barrage of f-bombs and muthereffers at me, said he was going to sue me and the company and own it all, blah, blah, blah. I just stood there in shock, because I had never been treated that way before by ANY human being. So after it was over, I go about my work and report it the incident to my boss. Twenty minutes later this guy finds my boss and basically gives him the same treatment. Classic. Best part of the whole deal was that he accused me of calling him a honky. I'm white, he's white. Turns out this guys has a history of this kind of thing, but I didn't know that at the time.

After that incident I went to Radio Shack and got a little pocket digital voice recorder. Now whenever I suspect that a customer contact has the potential to go south, I discreetly press the record button in my shirt pocket. That thing has saved me a couple times by proving that the customer lied about something. I've also taken to keeping a camera handy, which has also proven invaluable. It is so funny to see a customer try and lie their way out of a lie when there is a picture to prove them wrong. Some of them still won't give up their lies. Too funny.

[Becks]

We do have comforting pats (Becks!)

As irad said, I'm the comforting pats provider, upon request--spoken, written, or I sense it with my special powers.

[Saydrah]

I prescribe whiskey.