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Hi there, and feel free to let me know how I can simplify your life!
Howdy folks.
My name's Ali, and I am a phone jockey/CS for a small office supply company, though I've played host to some true customer suckitude over the entire span of my career history. It all began many years ago, when I worked as a CSR for a global computer company (no, we cannot send a tech to you in Bangladesh because you purchased your machine second-hand online), bouncing over to being a state employee (now I know why the DMV ladies are so sour), then helping match the old and infirm with motorized wheelchairs (yes ma'am, I understand that walking the mall is tiring, but Medicare doesn't seem to think that qualifies you for a power chair).
I finally decided to come register on the forums after reading DP and CS for a couple of years, mostly because of an incident this morning that nearly made me lose my cool for the first time in *years*.
Day 1:
CS: Yeah, I don't have an account with your company, but I need something really badly. Can you help me?
Me: Ordinarily we wouldn't but it sounds like you might need me to make an exception. What are you looking for?
--Cut 10 minutes of going over various options until finally finding a product she's happy with--
Me: Okay, looks like my stock on that item is out of town, so I can have it shipped in and available in 2 days.
CS: 2 days? That's ridiculous! I'll keep looking.
Day 2:
CS: Hi, I called yesterday about a storage box, do you remember?
Me: Yes, I do, were you unable to find it anywhere else?
CS: Yeah, can you still get it for me?
Me: Sure, do you remember that item number by chance? (no) Okay, let me research it again real quick and it'll be no problem.
--I get to the end of the order, and she cancels again - because her husband has assured her that he can get it sooner... at 4:55pm that day, she calls back and reluctantly places the order.--
Day 5:
--I call CS to let her know her stupid boxes have arrived and to give her directions to come pick them up.--
CS: You're *where*!?!?!? That's way too far away. I don't want it anymore. Cancel the order.
Me: Thank you, have a nice day. *click* &(*^R%#$@^*^&$#&*(@
I always liked to think that when it comes to customers, I have the patience of Job. Apparently that's not correct. Every woman has her limits.
Anyway... that's my story. Have been enjoying all of y'alls.
-Ali
My name's Ali, and I am a phone jockey/CS for a small office supply company, though I've played host to some true customer suckitude over the entire span of my career history. It all began many years ago, when I worked as a CSR for a global computer company (no, we cannot send a tech to you in Bangladesh because you purchased your machine second-hand online), bouncing over to being a state employee (now I know why the DMV ladies are so sour), then helping match the old and infirm with motorized wheelchairs (yes ma'am, I understand that walking the mall is tiring, but Medicare doesn't seem to think that qualifies you for a power chair).
I finally decided to come register on the forums after reading DP and CS for a couple of years, mostly because of an incident this morning that nearly made me lose my cool for the first time in *years*.
Day 1:
CS: Yeah, I don't have an account with your company, but I need something really badly. Can you help me?
Me: Ordinarily we wouldn't but it sounds like you might need me to make an exception. What are you looking for?
--Cut 10 minutes of going over various options until finally finding a product she's happy with--
Me: Okay, looks like my stock on that item is out of town, so I can have it shipped in and available in 2 days.
CS: 2 days? That's ridiculous! I'll keep looking.
Day 2:
CS: Hi, I called yesterday about a storage box, do you remember?
Me: Yes, I do, were you unable to find it anywhere else?
CS: Yeah, can you still get it for me?
Me: Sure, do you remember that item number by chance? (no) Okay, let me research it again real quick and it'll be no problem.
--I get to the end of the order, and she cancels again - because her husband has assured her that he can get it sooner... at 4:55pm that day, she calls back and reluctantly places the order.--
Day 5:
--I call CS to let her know her stupid boxes have arrived and to give her directions to come pick them up.--
CS: You're *where*!?!?!? That's way too far away. I don't want it anymore. Cancel the order.
Me: Thank you, have a nice day. *click* &(*^R%#$@^*^&$#&*(@
I always liked to think that when it comes to customers, I have the patience of Job. Apparently that's not correct. Every woman has her limits.
Anyway... that's my story. Have been enjoying all of y'alls.
-Ali
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