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Hi,
Like all of you, I work in the customer service industry. My day is spent on email and phone calls working with two very different types of customers: The Corporate Client (aka the Client) and the Corporate Client's employees (aka the customer).
I used to love my job, but as the years stretch on that is changing. I have realized that MOST of my customers have this feeling that they are entitled to something and they think that they are special. I agree - they are special - Short Bus Special.
My job is this:
A corporate client tells my company that they would like John Doe to move from Georgia to California. They offer certain benifits to John - he gets to sell his home and the client will pay the realtor commission, if he can't find someone to buy his home the client will buy it from him, he gets to have movers come and pack all of his stuff and move it to California where they will either store it or unload it into his new home, he gets his closing costs on the new home paid for by the Client including some mortgage points, he gets to stay for free in a corporate apartment while he looks for a permanent home, he gets some spending money for certain expenses but he also gets most of his expenses paid on his behalf, etc. etc.. After all is said and done, the corporate client may have spent upwards of $100,000 to move John - and I am there administrating the policy. I set up realtors for him in both old and new locations, when he can't sell his home - I buy it from him and send him the money, hook him up with a moving company and let him know what to expect, arrange the corporate apartment, pay him his spending money, pay him back for expenses, provide him with equity loans so that he can buy a new home, get him in touch with lenders to help him finance that new home, give advise, and when he wants some special treatment - I go to the corporate client and plead on his behalf.
I do this for more than 100 people at a time... my current growing caseload is 137 transferring employees and one corporate client.
And the customers? You would think that they would be grateful for all of this. We work together, often for more than a year before the relocation is complete... but no.. they are not grateful, they are not happy, they are mean, angry, cruel, and of course - they are much better than me.
So - I googled Customer's Suck.. and look where I landed
. A great place to just let it all out!
Like all of you, I work in the customer service industry. My day is spent on email and phone calls working with two very different types of customers: The Corporate Client (aka the Client) and the Corporate Client's employees (aka the customer).
I used to love my job, but as the years stretch on that is changing. I have realized that MOST of my customers have this feeling that they are entitled to something and they think that they are special. I agree - they are special - Short Bus Special.
My job is this:
A corporate client tells my company that they would like John Doe to move from Georgia to California. They offer certain benifits to John - he gets to sell his home and the client will pay the realtor commission, if he can't find someone to buy his home the client will buy it from him, he gets to have movers come and pack all of his stuff and move it to California where they will either store it or unload it into his new home, he gets his closing costs on the new home paid for by the Client including some mortgage points, he gets to stay for free in a corporate apartment while he looks for a permanent home, he gets some spending money for certain expenses but he also gets most of his expenses paid on his behalf, etc. etc.. After all is said and done, the corporate client may have spent upwards of $100,000 to move John - and I am there administrating the policy. I set up realtors for him in both old and new locations, when he can't sell his home - I buy it from him and send him the money, hook him up with a moving company and let him know what to expect, arrange the corporate apartment, pay him his spending money, pay him back for expenses, provide him with equity loans so that he can buy a new home, get him in touch with lenders to help him finance that new home, give advise, and when he wants some special treatment - I go to the corporate client and plead on his behalf.
I do this for more than 100 people at a time... my current growing caseload is 137 transferring employees and one corporate client.
And the customers? You would think that they would be grateful for all of this. We work together, often for more than a year before the relocation is complete... but no.. they are not grateful, they are not happy, they are mean, angry, cruel, and of course - they are much better than me.
So - I googled Customer's Suck.. and look where I landed
. A great place to just let it all out!
to CS, ReloGurl.
because you sound like you need one.
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