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Greetings people of Customers Suck.
I have been visiting this site for a while and have finally decided to become a member. I used to work for a large corporate D.I.Y store and figured it would be fun to share some of my stories with you, so I thought I’d start with my very first S.C (or at least the first difficult customer I could remember). It happed one Sunday morning about four weeks after I first started, a customer came up to my till with one of those long halogen lightbulbs, the exchange went as follows.
Me: Good morning.
Customer: You don’t even feel guilty about it do you?
Me:???? Sorry.
Customer: I only need the starter switch but I have to pay £14.00 for the whole thing.
Me: Oh I that’s unfortunate.
Ok I’ll admit I wasn’t sure exactly what to say to him as I wasn’t 100% familiar with all the items in the store at that point so I thought the starter switch only came with the lightbulb so I put him through as normal.
Me: Thank you.
Customer: Rolls eyes, Shakes head and walks out.
Later I noticed that we did sell the £5.00 starter switch he wanted, it was 2 meters to the left of the lightbulb he picked up, I guess it was to much effort for him to turn his head a few degrees, oh well, that was the first of several difficult people in that job.
I have been visiting this site for a while and have finally decided to become a member. I used to work for a large corporate D.I.Y store and figured it would be fun to share some of my stories with you, so I thought I’d start with my very first S.C (or at least the first difficult customer I could remember). It happed one Sunday morning about four weeks after I first started, a customer came up to my till with one of those long halogen lightbulbs, the exchange went as follows.
Me: Good morning.
Customer: You don’t even feel guilty about it do you?
Me:???? Sorry.
Customer: I only need the starter switch but I have to pay £14.00 for the whole thing.
Me: Oh I that’s unfortunate.
Ok I’ll admit I wasn’t sure exactly what to say to him as I wasn’t 100% familiar with all the items in the store at that point so I thought the starter switch only came with the lightbulb so I put him through as normal.
Me: Thank you.
Customer: Rolls eyes, Shakes head and walks out.
Later I noticed that we did sell the £5.00 starter switch he wanted, it was 2 meters to the left of the lightbulb he picked up, I guess it was to much effort for him to turn his head a few degrees, oh well, that was the first of several difficult people in that job.
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