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Background-- There are two phone systems at The Client. Essentially, one is the intra-Client system (let's call it the Blue Line) and one is the outside line (let's call it the Black Line).
My Black line phone rings.
J2K: "IT Service Desk. How can I help you?"
Her: "Oh, is this the line for phone help?"
J2K: "Nnno, I'm with the IT side."
Her: "I thought-- how did I get you?"
J2K: "I wouldn't know, ma'am."
Her: "It said press '1' and I pressed '2'..."
J2K: "...yes, I'm pretty sure if it says to press one number and you press another, it'll give you the wrong queue..."
She laughed that off and said she'd just try again.
My Black line phone rings.
J2K: "IT Service Desk. How can I help you?"
Her: "Oh, is this the line for phone help?"
J2K: "Nnno, I'm with the IT side."
Her: "I thought-- how did I get you?"
J2K: "I wouldn't know, ma'am."
Her: "It said press '1' and I pressed '2'..."
J2K: "...yes, I'm pretty sure if it says to press one number and you press another, it'll give you the wrong queue..."
She laughed that off and said she'd just try again.
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