Listening, But Not Listening...

[Alteran Ancient]

Got this one from one of my colleagues today...

CW - On-the-ball Co-worker. Been in the industry a long time, but been with the team just about as long as I have.
SC - Not sucky; well, kind-of, but not trying to pick enemies.

CW: Okay, I see what the problem is. A restart should take care of it. How often do you restart your machine?
SC: Oh, nearly every single day - whenever we finish work. I restart it so it's ready for the next day.
CW: Okay, when was the last time you restarted this machine?
SC: Today. Like I said, I do it every day.
CW:Was that this morning, or just now?
SC: Well, I started using it this morning.
CW: Did you turn it on this morning?
SC: No, I left it on last night so I could log into it this morning.
CW: So you haven't rebooted it at all today?
SC: Yes, I have! I logged in when I got into work today!!!
CW: Have you actually rebooted or turned it off and on today?
SC: Yes! Well... no... I logged into it today. I haven't turned it off, though.
CW: Can you do me a favour and restart your machine for me?
SC: Alright, fine.

If you're of a technical mindset, you'll know how important a restart is to update Group Policy. What might seem utterly pointless to the customer actually makes a lot of sense for the likes of you and me.

[DGoddessChardonnay]

Oy! Sounds like our computer in the front office . . . every so often it gets backed up and the orders don't want to send or you can't complete CAO review. And usually when somebody calls the Helpless Desk, they more often than not have to remotely reboot the computer b/c it's not been restarted.

If I could sneak in there and restart it myself w/out being seen, I'd do it and save the service charge (we're charged per call.)