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We are a drugstore. We sell drugs and health aids, mkay??? Yes we have a few (as in 4) phones we sell. Why? I don't know. But anyway, we are a drugstore. Ask me about any of the 8000 health items we have, I can help you. But no .....
Lady comes in today, and she's a semi-regular. I know from her uniform that she works at Goodwill. Not that it's really relevant, but perhaps ... just perhaps .... she *might* understand that not everyone who works in a store knows everything about EVERY product they sell.
She tracks me down. How do I know this??? Because she asks several coworkers if I am working today and where I am in the store. So I know she thinks that I might be able to help her. Okay I'm cool with that! I'll do my best!
She starts .... "I bought this phone from you" (Umm, no you didn't. You bought it from this store.) "It keeps turning off"
Me: Well it's probably set in the settings to only stay on a certain amount of time. You need to go into the settings to change that.
Her: "I don't know where that is."
Me: Okay. Did you get an instruction manual with the phone? (I know she did if she bought it here)
Her: "Yeah but I didn't understand it. And it doesn't ring. How do I make it ring?"
Me: Again, that's in the settings. You need to check your instruction manual. I don't have that kind of phone, so I can't tell you.
Her: (disappointed sigh) "Okay" and.. she wanders off.
Huh???? You have a job, so you obviously have some brain cells. You don't understand the instruction manual?? OR you didn't read it??? Ugh
Lady comes in today, and she's a semi-regular. I know from her uniform that she works at Goodwill. Not that it's really relevant, but perhaps ... just perhaps .... she *might* understand that not everyone who works in a store knows everything about EVERY product they sell.
She tracks me down. How do I know this??? Because she asks several coworkers if I am working today and where I am in the store. So I know she thinks that I might be able to help her. Okay I'm cool with that! I'll do my best!
She starts .... "I bought this phone from you" (Umm, no you didn't. You bought it from this store.) "It keeps turning off"
Me: Well it's probably set in the settings to only stay on a certain amount of time. You need to go into the settings to change that.
Her: "I don't know where that is."
Me: Okay. Did you get an instruction manual with the phone? (I know she did if she bought it here)
Her: "Yeah but I didn't understand it. And it doesn't ring. How do I make it ring?"
Me: Again, that's in the settings. You need to check your instruction manual. I don't have that kind of phone, so I can't tell you.
Her: (disappointed sigh) "Okay" and.. she wanders off.
Huh???? You have a job, so you obviously have some brain cells. You don't understand the instruction manual?? OR you didn't read it??? Ugh
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