Engineering fail

[spazmunke]

So, just had a customer call in to ,ensure because their Internet modem isn't working.
Okay, I get the account information pulled up and see the modem is offline, nothing out of the ordinary so far.
So, when we get to trying to unplug the modem, I get this great description of how things are connected :
Coaxoxo cable from the wall outlet goes into the cable box, from there another coax cable goes from the box to a cable sp,itter, and from there, 1 end goes to the TV, the other finally makes it to the modem.
Yeah, was fun helping this guy reconnect everything properly

[wolfie]

Never used a cable modem, but my understanding is that the main feed goes to a splitter. One output goes to the modem, the other goes to the cable box, which then feeds the TV.

The cable box output has ONLY the cable signal on a single channel, and selects the channel from the input to feed to that single-channel output. There is NO "backward" flow of information.

[spazmunke]

Yeah, it is supposed to go wall outlet to splitter, and from the splitter to the cable box and to the modem

[Aria]

The scary part is that I would think the installer did that?

[mjr]

Rule #1:

Label the cables.