In my job at Big Box Store, we sell and service three product lines: the Techmo 690, the Gearbot 77, and the Widgetron 4000. On occasion, the service machines are temporarily unavailabe due to periodic service issues or for routine maintenance.
When the service device is not available for use, we post a sign at the service desk to inform the customer of the current situation and why it exists. For example, we posted a sign today that stated "The Gearbot 77 service device is down for maintenance. We cannot perform any services for the Gearbot 77 today. We apologize for the inconvenience." The following dialogue is a recreation of events that actually occurred.
SC: I see that the Gearbot 77 service device is not available to perform services today.
Me: <Good! SC has assimilated information.> Yes sir, that is the current state of affairs.
SC: So you can't service any Gearbot 77's today?
Me: <Good, but heading in a bad direction.> That is correct, sir.
SC: So, does that mean I can't get my Widgetron 4000 serviced today?
Me: <Soooo close, and yet so far.> That is not the case. The Widgetron 4000 service device is fully operational.
SC: Phew! I didn't want to drive over to the other Big Box Store location.
Me: <You were almost there; ALMOST there.> We'll be happy to service your Widgetron 4000 today. <By the way, good job on owning the crappiest product of our available service line. Had you put a fork in your wallet and purchased the Techmo 690, I'd not be suffering through this agonizingly banal exchange.>
When the service device is not available for use, we post a sign at the service desk to inform the customer of the current situation and why it exists. For example, we posted a sign today that stated "The Gearbot 77 service device is down for maintenance. We cannot perform any services for the Gearbot 77 today. We apologize for the inconvenience." The following dialogue is a recreation of events that actually occurred.
SC: I see that the Gearbot 77 service device is not available to perform services today.
Me: <Good! SC has assimilated information.> Yes sir, that is the current state of affairs.
SC: So you can't service any Gearbot 77's today?
Me: <Good, but heading in a bad direction.> That is correct, sir.
SC: So, does that mean I can't get my Widgetron 4000 serviced today?
Me: <Soooo close, and yet so far.> That is not the case. The Widgetron 4000 service device is fully operational.
SC: Phew! I didn't want to drive over to the other Big Box Store location.
Me: <You were almost there; ALMOST there.> We'll be happy to service your Widgetron 4000 today. <By the way, good job on owning the crappiest product of our available service line. Had you put a fork in your wallet and purchased the Techmo 690, I'd not be suffering through this agonizingly banal exchange.>


Comment