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I can confirm you got the confirmation

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  • #1

    I can confirm you got the confirmation

    Got an email from a guest who said she didn't get the confirmation number for her reservation.

    The email came in as a reply...to the reservation confirmation email that clearly had her confirmation number.

    It's hard sometimes to explain things to guests without making them feel stupid...
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
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  • #2
    Quoth bhskittykatt View Post
    It's hard sometimes to explain things to guests without making them feel stupid...
    You are not making them feel stupid. You are just pointing out the fact that they are.
    Life is too short to not eat popcorn.
    Save the Ales!
    Toys for Tots at Rooster's Cafe

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    • #3
      Quoth csquared View Post
      You are not making them feel stupid. You are just pointing out the fact that they are.
      My kingdom for a "like" button

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      • #4
        And no, it isn't "false advertising" if you looked at a room with a balcony but actually clicked the "book" button for the one that didn't have a balcony. That's your fault, not mine. Go away and stop whining.
        "I try to be curious about everything, even things that don't interest me." -Alex Trebek

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