I'm sorry, this was just too funny not to post.
phone rings-
AP007- thank you for calling the (not us), er (not us), um, Smiley, what's the name of the hotel?
Me- *takes phone* Thank you for calling (us) this is smiley speaking, how may I help you? *barely able to keep from laughing... the guest is laughing pretty hard too*
Guest- he's new, isn't he...
Me- yup, started yesterday..
phone rings-
AP007- thank you for calling the (not us), er (not us), um, Smiley, what's the name of the hotel?
Me- *takes phone* Thank you for calling (us) this is smiley speaking, how may I help you? *barely able to keep from laughing... the guest is laughing pretty hard too*
Guest- he's new, isn't he...
Me- yup, started yesterday..

poor guy. Glad the guest was laughing too.


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