I've taken a number of truly bizarre calls to my store over the years, but this is truly one of the greatest highlights of my experience in retail.
I picked up the phone one day, gave the standard, robotic greeting, and heard the following - this was such a memorable call that, despite it happening years ago, I remember almost verbatim:
Customer - "Uh, hi. Um, this is going to sound weird, but...I think I might have left my car in your parking lot."
Interesting, but this was most likely a prank call, and I decided to play along to kill some time.
Me: "Huh. Um, how can I help, then?"
Customer: "I've already called about four other stores in the area, but I think I just walked home and left the car somewhere, and I just want to make sure it doesn't get towed away.
The woman on the other line seemed in possession of her proper faculties, and did not seem inebriated in any way, so I continue, sure that it was some sort of prank.
Me: What kind of car is it, ma'm?
Customer: "It's a red *******, and the license plate is **********.
Now, despite every every fiber of my being telling me not to turn around and look, I turn and look....
No.
There is in fact a red ******* with that license plate number sitting in the parking lot. I look around to see if there are any people standing around, perhaps making a call from a cell phone. There are none in the vicinity; I even look hard at the bushes around the building, my search coming up empty. This call is legitimate.
Me: "I see it. Yeah, it's in the parking lot."
Customer: "Oh, thank god. You won't tow it? I am coming back for it, but it will take me a bit to walk back."
Me: "We will not tow it, ma'm. It will still be here when you get back.
The vehicle waited for its absent-minded owner to return for another hour, when the car disappeared from our lot. We had hoped to see the customer return for the car, but were denied that opportunity.
Now, I've had experienced where customers forget their keys, or even the electronic clickers that unlock them, but this was the only occasion where a customer forgot the two-thousand pound vehicle that brought her there in the first place. Once I realized that the call was real, it took an enormous amount of restraint not to laugh into the phone, but, my goodness...
I picked up the phone one day, gave the standard, robotic greeting, and heard the following - this was such a memorable call that, despite it happening years ago, I remember almost verbatim:
Customer - "Uh, hi. Um, this is going to sound weird, but...I think I might have left my car in your parking lot."
Interesting, but this was most likely a prank call, and I decided to play along to kill some time.
Me: "Huh. Um, how can I help, then?"
Customer: "I've already called about four other stores in the area, but I think I just walked home and left the car somewhere, and I just want to make sure it doesn't get towed away.
The woman on the other line seemed in possession of her proper faculties, and did not seem inebriated in any way, so I continue, sure that it was some sort of prank.
Me: What kind of car is it, ma'm?
Customer: "It's a red *******, and the license plate is **********.
Now, despite every every fiber of my being telling me not to turn around and look, I turn and look....
No.
There is in fact a red ******* with that license plate number sitting in the parking lot. I look around to see if there are any people standing around, perhaps making a call from a cell phone. There are none in the vicinity; I even look hard at the bushes around the building, my search coming up empty. This call is legitimate.
Me: "I see it. Yeah, it's in the parking lot."
Customer: "Oh, thank god. You won't tow it? I am coming back for it, but it will take me a bit to walk back."
Me: "We will not tow it, ma'm. It will still be here when you get back.
The vehicle waited for its absent-minded owner to return for another hour, when the car disappeared from our lot. We had hoped to see the customer return for the car, but were denied that opportunity.
Now, I've had experienced where customers forget their keys, or even the electronic clickers that unlock them, but this was the only occasion where a customer forgot the two-thousand pound vehicle that brought her there in the first place. Once I realized that the call was real, it took an enormous amount of restraint not to laugh into the phone, but, my goodness...
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