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Short and sweet:
Customer last night: "Yeah, I talked to Randall earlier, and he gave me some options for changing my flight."
Me: "Well, there's no Randall here, but we have two males on duty, John and Steve."
Cust: "No, I wrote down RANDALL (emphasis his)"
At this point I ask for his name and look it up. It was Steve.
Me: "Oh, you talked to Steve. He did document the record. How can I help you?"
Cust: *laughs* "Steve? Damn. Where did I get Randall?"
Me: *laughs* "Im not sure. I thought maybe we had a new employee."
Him: *laughs* "Oh yeah, Steve and Randall sound TOTALLY alike. I swear I'm sober!"
This was particularly cute because it was Superbowl half-time at this point. I also enjoyed it because he was sarcastic and self-depreciating like I tend to be when I screw up.
It was refreshing to talk to a customer who made a minor brain-burp and managed to laugh at himself and have a personality about it.
Unfortunately, so rare.
Customer last night: "Yeah, I talked to Randall earlier, and he gave me some options for changing my flight."
Me: "Well, there's no Randall here, but we have two males on duty, John and Steve."
Cust: "No, I wrote down RANDALL (emphasis his)"
At this point I ask for his name and look it up. It was Steve.
Me: "Oh, you talked to Steve. He did document the record. How can I help you?"
Cust: *laughs* "Steve? Damn. Where did I get Randall?"
Me: *laughs* "Im not sure. I thought maybe we had a new employee."
Him: *laughs* "Oh yeah, Steve and Randall sound TOTALLY alike. I swear I'm sober!"
This was particularly cute because it was Superbowl half-time at this point. I also enjoyed it because he was sarcastic and self-depreciating like I tend to be when I screw up.
It was refreshing to talk to a customer who made a minor brain-burp and managed to laugh at himself and have a personality about it.
Unfortunately, so rare.
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