I received the following email, quoted in its entirety, names changed to protect ... well ... me.
Hello Sparky,
My name is Sucky Customer and I am trying to get back in touch with the Blah Blah Department. I look forward to your response.
Thanks,
Sucky Customer
What makes this brain burpish is that by emailing me, he HAS contacted the department. And I don't know where he could have gotten my email address except from the Blah Blah Department website, which will already tell SC everything he or she needs to know.
Hello Sparky,
My name is Sucky Customer and I am trying to get back in touch with the Blah Blah Department. I look forward to your response.
Thanks,
Sucky Customer
What makes this brain burpish is that by emailing me, he HAS contacted the department. And I don't know where he could have gotten my email address except from the Blah Blah Department website, which will already tell SC everything he or she needs to know.

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