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Grab ya?
Some days, I swear my brain to mouth filter just shuts completely down.
By now most of you know that I work as a receptionist in a family practice office. We also do the scheduling of appointments with specialists for the patients as the docs have directed as they are leaving. I hate it when it's after normal hours (like 5 after 5pm) when a patient walks up to get me to schedule this appointment. It always ends up with the chart in a stack to do the following day. That then turns into playing phone tag to get in touch with the patient to then relay the appointment info and hopefully (pray really really hard) that the date and time works for them.
So, I made the appointment, called the patient and had to leave my name/number for a return call. He calls back later that afternoon and co-worker just happened to answer the phone. She simply stated, "Luna, phone's for you." I pick up and am delighted to hear it's John returning my call. Conversation then ensues:
Me: Hey John. Glad you called back. I've gotten your appointment made. Let me just grab your chart here so I can tell you what I've got.
John: Yeah, just grab me.
Me:
Um, well, John, I'd really rather grab your chart.
Just happens that co-worker and supervisor/office manager are standing directly behind me and hear absolutely every word of this and proceed to burst out laughing hysterically. It was all I could do to keep from busting myself. I pray he didn't take offense to what I said.
By now most of you know that I work as a receptionist in a family practice office. We also do the scheduling of appointments with specialists for the patients as the docs have directed as they are leaving. I hate it when it's after normal hours (like 5 after 5pm) when a patient walks up to get me to schedule this appointment. It always ends up with the chart in a stack to do the following day. That then turns into playing phone tag to get in touch with the patient to then relay the appointment info and hopefully (pray really really hard) that the date and time works for them.
So, I made the appointment, called the patient and had to leave my name/number for a return call. He calls back later that afternoon and co-worker just happened to answer the phone. She simply stated, "Luna, phone's for you." I pick up and am delighted to hear it's John returning my call. Conversation then ensues:
Me: Hey John. Glad you called back. I've gotten your appointment made. Let me just grab your chart here so I can tell you what I've got.
John: Yeah, just grab me.
Me:
Um, well, John, I'd really rather grab your chart. Just happens that co-worker and supervisor/office manager are standing directly behind me and hear absolutely every word of this and proceed to burst out laughing hysterically. It was all I could do to keep from busting myself. I pray he didn't take offense to what I said.
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