Oy

[sexiphatchick]

Had this customer this afternoon. He wasn't really sucky, but not quite all there. I scanned all his merchandise and total the sale. He swipes a card and when it comes up to sign, he signs with a scribble. I always check the signature on the back of the card. In this case, the signature on the back of the card was perfectly legible and naturally the two didn't match. I asked for an ID and of course he had none. He offered other credit cards, all of which had a signature that matched the one on the original card. He also offered me his cell phone...for what, I don't know, but it was a really nice one and I probably should have taken it. Anyway, I asked if he had a debit card and he said yes. I voided out the sale, and rerang it and he swiped his debit card. When it comes time to enter the pin, what does he do? He enters that he wants to do it as credit. And then when the signature screen came up again, he signed the SAME scribble! I had to void it out again, and I told him that he either will have to sign it so it actually matches the card, or enter a pin. The third time around, he finally entered a pin.....but not before entering the wrong pin twice.

[joe hx]

maybe he's like me and cannot write decently on the stupid screen.

[boringscreenname]

When I worked retail I know a lot of people would just make a scribble, or an "X" or whatever because they knew our machine would accept it no matter what.

One woman actually let her kid sign for her.

[sexiphatchick]

yep the machine accepts it no matter what, but the way our system is set up is that it shows us the signature on the register monitor, and it won't go any further until we manually accept it. I LOVE this because in situations like this, they can't get away with just signing anything.

[Jay 2K Winger]

We get that sort of thing all the time at the wholesale club, the scribble on the signing screen.

Granted, it looks that way 'cuz the company bought the cheapest touch-sensors in the universe, so after the first day, all that comes out is gibberish, not a legible signature.

[ottid]

Touch screens? Guess they haven't come to NZ retailers yet. Our couriers all have portableones, and sometimes I wonder what actually comes up My old boss told me to always do STI at the end, as in one case she signed for something, went out to the storeroom where it had been delivered to and it was a fairly nice cabinet, but the box had been damaged, and so had the cabinet. She didn't have a leg to stand on as she had signed for it as having arrived and in good condition. She ALWAYS put STI after that. Saved her a lot of hassles.

In saying all of that, I go to put the STI at the end but it either won't let me or they whip it away to quick

Oh, back to the point of the thread. I rarely used to check signatures, we have the customer sign a piece of paper that the receipt machine prints out, until just before last Christmas. I think this was due to working in a larger town and more tourists passing through. But anyway after Christmas when we were doing our BTS sale (stationary store) a girl signed for a credit card, but it didn't match the signature on the receipt. I let it got through as she was a) still in school uniform, b) obviously buying school equiment and c) was adament that it was her Mum's card. I really should have declined, but if parents are going to give their kids their credit cards to use they should really havve a pin on it.

[Primer]

In saying all of that, I go to put the STI at the end

STI = Subject To Inspection?

[wolfie]

I'm sure that one of these days I'll screw up and sign a credit card slip with "S.L.&C." in front of my name.

[ottid]

STI = Subject To Inspection?

Yup, sorry, really should have put that in, guess I forgot!