"Why is the gate not going up?"

[snugglegirl05]

The phone inside the booth rings. I look up & see a black car at the exit gate.

me: "Visitor parking booth. How may I help you?"
female customer: "Why is the gate not going up?"
me: "Because you have to pay for your parking."
female customer: "So do I put a coin in the slot?"
me: "You put a token in the slot. A token costs $5.00"
female customer: "So where do I pay at?"
I tell her where to pay at
female customer: "So I have to pay inside the building?"
me: "Correct"

She curses under her breath & backs up.

[TonyDonuts]

I'm gonna go all the way out on a limb here and ask.

There's a big sign before you get to the gate, explaining the whole visitor parking process written at, say, a fifth-grade reading level?

And very few people take the time to read the damn thing?

Aren't people fun?

[mikdavi84]

eh i can kinda understand her thought process. i've been in a hurry before and didn't check on how to pay for parking.

[One-Fang]

Having several 'pay before you attempt to leave' parks around here, they all have these signs at the entrance, every few car parks, as you leave a pedestrian exit, and well before the vehicular exit, yes.

It's pretty much impossible to miss that you were expected to have already paid by now.

[finlayfox]

so ummm... maybe reply number one has the answer to this but maybe i am just being a bit obtuse... how exactly is this an SC? As soon as they got the info they needed they didn't argue and didn't trouble you anymore. I could see this being a brain burp or oops... but SC? really?

[Boozy]

I suspect that this sort of thing is a constant hassle in snugglegirl's day, and she just wants to vent.

The customer here isn't outright sucky, so I'm going to move this to Brain Burps.