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At the library people call, write or email us, requesting copies of obituaries.
I forgot the exact date, but I received in the mail a check for payment for obituaries. The requester had her name on the letter and the check. She mailed it to the wrong dept., (the Circulation dept., in fact, who at first thought it was a payment for an overdue acct.) and I received it maybe a week after it was sent to the library.
So I go to the "waiting for payment" file and don't see the finished request. I look online and don't see that she request it by email. So I mail a letter, saying that we couldn't find her request, to please give us the name of the deceased and date of dead so we can redo the request.
Here is the second letter she sent by snail mail:
Dear Circualtion Administrator:
Thank you for your letter of 2-4-08 regarding return of my payment of $10 due to the inability to locate my account in your system. Enclosed is a copy of my library card to assist you with the processing my payment for two obituary copies.
I appreciate your tiemely service and hope you will accept my apologies for teh delay in payment. Happy New Year.
Sincerley,
blah blah dinglehead
Dear lord, the woman says "Thank you for your letter of 2-4-08". She sends this 1-2-09. And anytime anyone makes a request, we will email/mail a response:
If you would like a photocopy, please send a check or money order for $3.00, payable to the “Houston Public Library Foundation”, to the following address:
Houston Public Library
Document Delivery, Attn: Photocopies
Suite 455 (4th Floor Jones Bldg.)
500 McKinney
Houston, TX 77002
If you would like to pay by credit card, please call 832-393-1313. Tell the staff person answering the phone that you would like to pay for a “Document Delivery” request. We will need your credit card number and its expiration date.
No where does it says Circulation or Ciruclation Administrator. She sends a copy of her library card. I know I did not request a library card when I wrote to her 2-4-08. Heck, she types the same info. as the first letter (or really second, since the first letter was the request in the first place, which we can't find), even though I asked for the names to look for for the obituaries.
I forgot the exact date, but I received in the mail a check for payment for obituaries. The requester had her name on the letter and the check. She mailed it to the wrong dept., (the Circulation dept., in fact, who at first thought it was a payment for an overdue acct.) and I received it maybe a week after it was sent to the library.
So I go to the "waiting for payment" file and don't see the finished request. I look online and don't see that she request it by email. So I mail a letter, saying that we couldn't find her request, to please give us the name of the deceased and date of dead so we can redo the request.
Here is the second letter she sent by snail mail:
Dear Circualtion Administrator:
Thank you for your letter of 2-4-08 regarding return of my payment of $10 due to the inability to locate my account in your system. Enclosed is a copy of my library card to assist you with the processing my payment for two obituary copies.
I appreciate your tiemely service and hope you will accept my apologies for teh delay in payment. Happy New Year.
Sincerley,
blah blah dinglehead
Dear lord, the woman says "Thank you for your letter of 2-4-08". She sends this 1-2-09. And anytime anyone makes a request, we will email/mail a response:
If you would like a photocopy, please send a check or money order for $3.00, payable to the “Houston Public Library Foundation”, to the following address:
Houston Public Library
Document Delivery, Attn: Photocopies
Suite 455 (4th Floor Jones Bldg.)
500 McKinney
Houston, TX 77002
If you would like to pay by credit card, please call 832-393-1313. Tell the staff person answering the phone that you would like to pay for a “Document Delivery” request. We will need your credit card number and its expiration date.
No where does it says Circulation or Ciruclation Administrator. She sends a copy of her library card. I know I did not request a library card when I wrote to her 2-4-08. Heck, she types the same info. as the first letter (or really second, since the first letter was the request in the first place, which we can't find), even though I asked for the names to look for for the obituaries.
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