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OK so we opened a brand new store in December last year. About mid January, this guy comes in and told a supervisor that he's banged his car into a concrete post outside our store.
For clarity, our front door is on the corner of two streets. Down one side of the store is 5 parking spaces that are at 90 degrees to the street - you pull off the street across the sidewalk to park. On the other side is a betting shop, outside which is a single disabled parking bay - there is no space for any more parking here. The disabled bay is flanked with concrete posts about 3 foot high, to stop morons parking where the hell they like. Theres plenty of space between to manoeuvre.
So this guy comes back to see me, after the supervisor tipped me off (manager on holiday). He told me the circumstances - it was dark and there isnt enough lighting therefore my company should pay, because he couldnt see the posts. He was parked in the disabled space outside the betting shop.
1. he aint disabled
2. the disabled bay aint ours!!!
3. there is a 250 watt sodium streetlight in between two of the bollards NEXT TO THE DISABLED BAY!
4. There are fluorescent lights above the betting shop sign, which runs the length of their shop front, which also illuminates the area.
5. This all happened the week BEFORE our store opened, and yet the betting shop had been open for over a year. Why come to us, over a month later?
I didnt confront him on any of these issues, but told him to phone customer services. He told me the repairs to his car would cost £200, looking at me as if i was going to hand it over there and then.
*Oh ok, I'll just go and crack open the cash drawer and give you it now, you sure £200 will cover it? How about £250 just in case*
A couple of days later I got a phone call from CS, and they asked me to tell our side of the story, and I included the fact that he seemed to be a few sandwiches short of a picnic in the brain cell dept. Apparently he had threatened to go to the local papers. LOL as if they'd waste newsprint on this.
I also got a phone call from our legal team (we have over 2500 food stores and over 4500 outlets in total, they are very busy lol), asking about the incident. They said he's got no case.
Never saw him again.
For clarity, our front door is on the corner of two streets. Down one side of the store is 5 parking spaces that are at 90 degrees to the street - you pull off the street across the sidewalk to park. On the other side is a betting shop, outside which is a single disabled parking bay - there is no space for any more parking here. The disabled bay is flanked with concrete posts about 3 foot high, to stop morons parking where the hell they like. Theres plenty of space between to manoeuvre.
So this guy comes back to see me, after the supervisor tipped me off (manager on holiday). He told me the circumstances - it was dark and there isnt enough lighting therefore my company should pay, because he couldnt see the posts. He was parked in the disabled space outside the betting shop.
1. he aint disabled
2. the disabled bay aint ours!!!
3. there is a 250 watt sodium streetlight in between two of the bollards NEXT TO THE DISABLED BAY!
4. There are fluorescent lights above the betting shop sign, which runs the length of their shop front, which also illuminates the area.
5. This all happened the week BEFORE our store opened, and yet the betting shop had been open for over a year. Why come to us, over a month later?
I didnt confront him on any of these issues, but told him to phone customer services. He told me the repairs to his car would cost £200, looking at me as if i was going to hand it over there and then.
*Oh ok, I'll just go and crack open the cash drawer and give you it now, you sure £200 will cover it? How about £250 just in case*
A couple of days later I got a phone call from CS, and they asked me to tell our side of the story, and I included the fact that he seemed to be a few sandwiches short of a picnic in the brain cell dept. Apparently he had threatened to go to the local papers. LOL as if they'd waste newsprint on this.
I also got a phone call from our legal team (we have over 2500 food stores and over 4500 outlets in total, they are very busy lol), asking about the incident. They said he's got no case.
Never saw him again.
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