I have a bad habit of speaking before thinking.

[ThePhoneGoddess]

After completing security procedures on this call, which involves pulling up security questions from public record (usually about previous addresses you've lived at or cars you've owned) to identify the customer I have this conversation.

Customer: Ok, can I ask you a question?

Me: Yes Ma'am.

Customer: So, what if I got Alzheimer's, and lost my memory, and couldn't answer any of those questions? How would you verify me then?

Me: ...........

...If you're mentally incompetent we shouldn't be accepting money from you anyway, Ma'am.

Coworker sitting next to me: ------------------->

Customer: Oh...ok. Thanks...*click*


I gotta work on not saying every single stupid thing that comes into my head.

[Anakah]

I see nothing wrong with it lol it was the truth. I'd probably giggle if someone answered me that way. Then again I would not have asked that question lol