Customers who schedule appointments on days they are not available

[MoonChild2007]

I will never understand why some customers always set up appointments on days they KNOW they have a prior engagement to. I also can't stand some customers who always call on the day of the appointment and aks for a later time and then yell at me because the time is not available. Also, if its a huge emergency that you need to reschedule, your cable can wait another day.

I hate people like that. Some customers have the nerve to tell me, "I have other things to do than waiting for the tech all day! Okay, then why did you set up the appt then?

[Luna Baby]

We get that all the time in the docs' office. Either they will schedule for a day they know they can't come in on, try to schedule on the doc's day off (been the same day for the last 7 years!) or will say that it doesn't matter when we ask if they have a preferred time they'd like to schedule for. It kills my brain everytime when I ask and they say, "Oh, it doesn't matter. Whatever you have available." My response is, "Ok. Eight o'clock." They usually come back immediately with something along the lines of, "Eight o'clock!!!!!!!11eventy!!!!!!!!!! That's too early!" How about something around noon?" Then we get into a pissing match trying to get them scheduled sometime from 8 until 11 am or from 1 til 4 pm.

[MergedLoki]

8 is too early? early is GOOD for a docs office. Means less people ahead of you to take up time and push Dr. behind schedule :P.

had a guy a few years back show up for a catscan. at the wrong time... on the wrong day! and it wasn't even like he was off by a day (too early or too late) He'd come in 2 weeks BEFORE his scheduled appointment and roughly 3 hours late (he showed up around noon or 1pm and his appointment on the CORRECT day was early morning).

Anyways. CT staff were kind enough to fit him in once they got an opening and he spent the whole time bitching about having to wait 2 hours.

[AccountingDrone]

We get that all the time in the docs' office. Either they will schedule for a day they know they can't come in on, try to schedule on the doc's day off (been the same day for the last 7 years!) or will say that it doesn't matter when we ask if they have a preferred time they'd like to schedule for. It kills my brain everytime when I ask and they say, "Oh, it doesn't matter. Whatever you have available." My response is, "Ok. Eight o'clock." They usually come back immediately with something along the lines of, "Eight o'clock!!!!!!!11eventy!!!!!!!!!! That's too early!" How about something around noon?" Then we get into a pissing match trying to get them scheduled sometime from 8 until 11 am or from 1 til 4 pm.

I have had an pretty much standing monday morning 815 am appointment with my doctor [literally for the past 4 months]

I have found that I can pretty much get into any doctor if I pick the first monday morning appointment

I get up at 5 am [i take meds on a pretty stringent schedule ...] all the time anyway, it is easy for me to make that appointment

[Gerrinson]

I hate people like that. Some customers have the nerve to tell me, "I have other things to do than waiting for the tech all day! Okay, then why did you set up the appt then?

I've been that customer, but I feel I was justified.

The CSR that made the appointment confirmed it would be between 8:00 AM and 12:00 PM. I called back the night before, to confirm the appointment, and was again confirmed between 8:00 AM and 12:00 PM.

Day of the appointment rolls around, I wait all morning, it's now noon and no sign of the tech, not even a call to say he's on his way. I wait until 12:15, just in case he got lost, still no call and no show.

So I call the cable company and they told me I had an all day appointment 8:00 AM to 4:00 PM, not a morning appointment. I spoke to a sup, who told me I was never confirmed and if I couldn't wait they'd reschedule the repair. I demanded she listen to the tapes (after she implied that I was lying and telling me no one in her office would EVER confirm an appointment differently than what was listed.) She said she would call back and let me listen to the calls.

About 10 minutes the cable tech came tearing into the drive bitching about his lunch being interrupted.

The sup never called back. I was tempted to call and ask for her again, but the gloating would have pushed me back into SC territory, so I let it go.

But, I did have an afternoon meeting at work and another appointment and I had made those plans based on the fact that my appointment was confirmed. So, yes, I did have 'other things to do than wait for the cable tech.' But apparently only because two CSRs in a row lied about my appointment window.

So, it could be that the customer is in the right when they say that. Though I'm sure it is often the other way around.

[MoonChild2007]

Gerrinson, I surely understand where you are coming from with that. its not so much the customers who has late techs, its more to do with those customers who
schedule all day appointments and expect me to tell them where the tech is.

But yeah, I see your frustrations with that, Believe me, I have had one customer who was scheduled for an appt and the moronic employee cancelled the appt for no reason.

I hate how dispatch handles appointments. They will cancel appts without letting the customer know. Yeah, those customers like you are justified for being upset.

[JLRodgers]

I've been that customer, but I feel I was justified....

I've had similar things happen before -- make appointment for one time (morning or afternoon, either would require moving things around for me) and no one shows. Call and be told that the appointment was for whatever for the opposite of what was scheduled.

One time I got a call asking about the service of the appointment that was supposed to of been done already -- before they showed up (one of those "they swapped the time" deal things). I mentioned "I'd tell you, but they haven't arrived" or something like that -- they replied something like "we had you scheduled for this morning... " The result was similar to yours though -- driver showed up bitching about being called from someplace because he hadn't shown up yet.

Come to think of it though... I've had excellent service with that place (cable) ever since that incident...